AfterShip Returns , 2,266 reviews

So far working as it should and easy to use!

Good customer service and app. Does what it needs to do without a ton of bloat or anything. Very satisfied

Easy for customer and store owner to request a return. Save both of our time.

The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!

Great app, definitely would recommend it to anyone who has a decent amount of volume in sales.

Sanjeet was incredibly helpful when answering my questions. Great tool and even better customer service!

After reading all the reviews I'm so excited to it

I had many problems before using Aftership. After installed this amazing app. My all problems are solved. Now I managed all return easily. It very useful for me. I strongly recommend it.

We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic features like app proxy behind the higher tier. You're forced to direct customers off your site to their portal. Want to love some of the automations like auto-receive and auto-refund once the package arrives but it's limited to giving full refunds only. We offset shipping costs for returns by charging a flat fee that gets processed when issuing the refund, and it has options to include that when manually processing things. If it did that with auto-refund, I'd give it 5 stars despite the other shortcomings. That'd save us a ton of time. I'd say set-up is medium difficulty, but not too bad. Maybe a half a day if you really dive into branding and customization and you've got a good bank of content to work with. Customer support was super responsive and helpful unless things start to get too technical. All in all. I think it's a good solution for us. We don't have a ton of volume for returns and exchanges, so the price is right for our needs. Having a portal with some automation definitely saves us time.

Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images