Reviews (2,376)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive features, seamless Shopify integration, and excellent customer support. It enhances the return process with functionalities like order tracking and exchange suggestions, making it especially beneficial for small businesses due to its affordability and free options. Ease of use and smooth setup are frequently noted, with customer support staff such as Neha, Aditya, and Moazzam singled out for their efficient and helpful service, often resolving issues quickly through Google Meet and screen sharing. Merchants recommend it for improving business operations and customer satisfaction.
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Priyansh was so helpful and explained the platform very well! Thank you so much
Great customer service.. very patient with customers like myself who need step by step instructions... Thank you Melinee!! and Aditi!!
Support is great! unlike other services, you are directed to a real person immediately. stress-free.
Terrific services! Easy to customize. Embeds seemlessly. A+++
Customer support is excellent. I had many questions and they were patient and even did a video chat with me so they could see the issue first hand. Would recommend!
Great app but What about exchanges ? As a small business we shouldn't be focused on returning money back but instead finding the correct item for that customer. Please add an exchange feature and ill pay 9.99 a month haha
i am just starting and it is of great help as of now moreover the contact tech person was very helpful in explaining everything
Thank you so much for this great design! This app is exactly what I was looking for and extremely easy to integrate. Thank you!
This is a great app, I really enjoy using it this far and after 30 days i will post another review after I have given it an honest try........
Okay App with very minimal options to customize the process, furthermore for larger ventures there are a lot of smaller costs that are added on top
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.
We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are looking for the customization on the Returns page and we have already forwarded your requirement to the development team.
One of our experts will be sending you an email in order to get this sorted for you.
In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
Regards,
Team AfterShip