Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

September 12, 2017

I'm new to eCommerce and need all the help I can get. This is an excellent app that helps to keep track of orders, transactions and fulfillments. It gives your shoppers peace of mind.

Chicyogaboutique
United States
28 days using the app
January 12, 2018

The best ahipment tracking app

Lia Mara
Brazil
27 days using the app
Edited June 1, 2020

UPDATE: well now they won't let us access the app and want to charge us a per user a cost of $10/month. Will be trying to find another app that the developers are not thieves.

The app performs very well and is easy to use. We would like to be able to set a different email address to send RMA requests to as that's a separate department that needs to handle them instead of the store owner. Also, if we could add notes or other details to the request/response before it's sent that would be welcome too.

QNAP Direct
United States
Over 1 year using the app
Edited April 17, 2020

I am testing but what it show is what the company wantslooks like it will serve for the necessities fo the company, as soon as we finish the tests we will come back and requalificate it

Mundo dos Óleos
Brazil
About 2 years using the app
August 24, 2022

Excellent application is very easy to configure and put into operation. excellent support service, 100% recommended

Cigarette Racing Apparel
United States
27 days using the app
August 15, 2017

Incredible app. It has helped my business sooooo much.

Lagcity
United States
27 days using the app
Edited July 14, 2021

Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done.

Talaria Flats
United States
About 1 year using the app
AfterShip replied July 14, 2021

Thank you for your valuable feedback.

We are glad to know that you liked our app and found it useful. Your suggestions will definitely be looked into and will be tested for feasibility of implementation. Should you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Nitish
Team Returns Center

Edited August 17, 2021

So so happy with this app! It makes returns management much easier and simple, for us and the customers. They also have a great service. Would recommend!!

Peachy Dogs
Canada
27 days using the app
September 20, 2021

App súper fácil de utilizar. Estoy empezando ahora a usarla y de verdad que cumple su función perfectamente. El precio mensual me parece correcto. Por ahora muy contento, todo bien. Solo si pudieran más adelante añadir la opción de "no permitir devolver solo 1 artículo", sería muy perfecto, pero poco a poco. Gracias!

AntivahoGamuzas
Spain
27 days using the app
August 12, 2017

Installation is simple and straightforward. I can start using it immediately with minimal downtime. Overall great service by Aftership!

Iforlife
Malaysia
27 days using the app