Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

November 17, 2017

Awesome App definitely a must have if you're serious about your Shopify business.

Luxury Moda By Zian
Romania
25 days using the app
June 1, 2017

very nice app but it didit work for me

Walkclimbing
Morocco
25 days using the app
Edited November 3, 2021

Terrible support.
They gave me wrong instructions to move from the public app to the private app. My services were down and they weren't able to help me!

Layla Collection
Kuwait
Over 1 year using the app
AfterShip replied April 23, 2020

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

July 3, 2017

So far i like the app and would recommend it

A1 Gift Store Merchandise
United States
25 days using the app
September 24, 2023

Prrety nice and easy to set up

Xtrendly
United Kingdom
25 days using the app
September 10, 2021

I'm using this app to provide an easy return process for customers. Excellent customer service. Will definitely recommend

Barbara Jackson Skincare
United States
24 days using the app
November 21, 2017

trying to set it up hope it worksgood

Onyourhead
South Korea
24 days using the app
April 19, 2017

Love the app! Exceeded my expectations but needs to be more customizable. Looking forward to future enhancements.

88 Jeans
Australia
About 1 year using the app
June 15, 2020

i think the app is great . im still playing around with it. the customization of the page is hardest because the pics have to be a certain size so no matter what i do nothing is acceptable. im also trying to figure out how to customize the emails because there are things in the draft that doesnt align with my store policy. all and all great feature to have on my site. thank you

Vixen Vogue
United States
About 1 year using the app
Edited March 13, 2023

very helpful customer support and great app overall

Upvital
Albania
24 days using the app