Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

January 28, 2022

The app is amazing! Samad was even better! I appreciate when someone is able to understand my issue clearly and get it fixed in the nick of time!

Mint
United States
24 days using the app
July 27, 2017

very good app , thanks you very much

6s Store
United States
24 days using the app
November 6, 2017

So far working as it should and easy to use!

Epic Hoodie Shop
Denmark
24 days using the app
Edited June 16, 2020

love this app it really makes things simple, providing tabs that allows you to optimize how and when to set your return products

U R Essential
United States
About 1 year using the app
February 8, 2022

Good customer service and app. Does what it needs to do without a ton of bloat or anything. Very satisfied

44Clothing
United States
23 days using the app
November 19, 2017

Easy for customer and store owner to request a return. Save both of our time.

Petloverclubs Com
United States
23 days using the app
July 16, 2017

Great app, definitely would recommend it to anyone who has a decent amount of volume in sales.

Royalgaming
Serbia
23 days using the app
March 28, 2017

Great App! Must Have Shopify App for any stores which has returns more than 3% of total orders as it manages the whole returns process. It also makes those buyers which might not return to store return because of systematic returns center.

Some updates like Adding logo and background or bar colors could be a great to make it 100% perfect. You can also make a custom domain like returns.yourdomain.com which is quite cool.

Once again so many thanks to Aftership team. Great people.

Boldgal Com
India
About 1 year using the app
July 3, 2020

The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!

Hand In Pocket
United States
Almost 2 years using the app
December 1, 2021

Sanjeet was incredibly helpful when answering my questions. Great tool and even better customer service!

Trend + Tulip
United States
23 days using the app