Reviews (2,376)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its comprehensive features, seamless Shopify integration, and excellent customer support. It enhances the return process with functionalities like order tracking and exchange suggestions, making it especially beneficial for small businesses due to its affordability and free options. Ease of use and smooth setup are frequently noted, with customer support staff such as Neha, Aditya, and Moazzam singled out for their efficient and helpful service, often resolving issues quickly through Google Meet and screen sharing. Merchants recommend it for improving business operations and customer satisfaction.

December 31, 2021

Sanjeet was quick to respond and complete what I needed. The customer service is always on top of things.

All Abundant Things Home Design
United States
6 days using the app
November 9, 2019

Awesome, however so hard to find out where to edit email templates that are being sent to customers. How can we edit that? :S Been trying to find it for 15 minutes now.

Vivid Sharp
Norway
5 months using the app
August 27, 2017

Amazinggggggg this app save me some much time.

Elevatedvibe Com
United States
6 months using the app
Edited December 31, 2018

Be careful what subscription you select, they will blindside you with overage charges- without warning! Only did a test return process, but it looks nice and clean and so do the emails. Will probably replace with a free Google Form and print the return labels from Shopify

Childrens Moda
United States
5 months using the app
April 18, 2017

so far very good for what it does

Rotablade
United Kingdom
6 months using the app
November 23, 2017

AfterShip makes it super easy to manage all customer returns. Customer's use it to get information about the returns process and to lodge that they are returning an item. It looks professional, builds trust with customers and reduces individual returns inquiries.

The Watch Stop Australia
Australia
6 months using the app
Edited July 17, 2017

I enjoy the features that help me keep track of my customer's packages! Really Great App! I hope Aftership will help my site www.RedFoxTacticalGear.com grow to more than I imagined! Thank You!

Red Fox Tactical
United States
6 months using the app
September 7, 2017

so far what i have used has been great

Harley Akers Tattoo Designs
Australia
6 months using the app
November 23, 2017

AfterShip Returns Center is excellent MUST HAVE app of Shopify! Quick and easy to set up. It is neat and organized for someone wants to make a return conveniently. Every Shopify store should have this app to provide the best return experience for the customers.

Matchsies
United States
6 months using the app
October 11, 2017

Great app. Builds a very good return page. Highly recommended.

Bestgoodshop
Bulgaria
6 months using the app