Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

December 15, 2017

After reading all the reviews I'm so excited to it

Slimwell Weight Loss And Wellness Centre
Canada
23 days using the app
January 8, 2018

I had many problems before using Aftership. After installed this amazing app. My all problems are solved. Now I managed all return easily. It very useful for me. I strongly recommend it.

Rp Brothers
India
23 days using the app
July 19, 2017

Returns Center is very user friendly. They have great customer support, integrates perfectly with my store. And gives my shoppers and me an extremely easy and simple way to handle their returns.

Doscio
Norway
23 days using the app
November 4, 2017

Awesome app! Really like this it helps all my work really enjoying it.

Qcmarket
Canada
22 days using the app
January 22, 2022

Thank you for your amazing work with me you are so cane of sweet fast respond and communicate thank you.

MARAVILLA NEW LIFE
United States
22 days using the app
April 27, 2021

Had a great experience getting the help I needed. This app makes things so much smoother for both myself as well as my customers

MountMariah
United States
22 days using the app
February 18, 2020

I am using the tool now for a while and overall the tool does what it should do but I think it has several shortcomings, which I would consider when choosing this tool vs another one here on Shopify app store:

1) Automation is super limited, which is a shame since the steps are super easy to automate (e.g. no integration to zapier)

2) Return data, meaning the reasons why people are returning is only visible for 30 days. If you take returns and your eCommerce business seriously this is a no-go. I mean seriously you cannot look into the data of a quarter or year, only 30 days.
3) Also, the settings/ features are not very customizable. For example, if you have one go to fullfilment partner (letz say USP, or Fedex, or DHL) you cannot preselect it. You always have to choose it for each return.

There are more smaller topics like point 3, but if you are using the tool and you get more returns, this takes hours per week. Sometimes it feels like those people whol build the tool, never worked with it really :D.

I gave only 2 stars, because several features which I think a crucial are missing - however, if you only need the return button then it is fine.

Cheers
Alex

Saint Maniero
Germany
Almost 2 years using the app
AfterShip replied February 18, 2020

Hi Alex,

Thank you for your review. Really appreciate your kind suggestions.

1) Sorry that zapier is not supported in our app, but more 3rd-party integrations will come in the future.
Regarding the automation, actually returns could be auto approved if you go to settings and set up the routing rules based on your return policy. Additionally, if you would like to generate return labels automatically, you can also connect with Postmen.
2) Return data analytics, we will provide users with selectable date period very soon. (This is actually already in our roadmap.) Btw, we are also planning to provide more detailed insights into returns data.
3) Connection with couriers are supported if you are using Postmen (https://www.postmen.com), with which multiple couriers are supported. Then routing rules can be set up accordingly.

Thank you again for choosing us. Our team works hard to provide you with the best return management tool. Please understand that we are still growing, and will grow fast. More and more features will come very soon (all product updates can be found here 👉https://blog.aftership.com/).

Best regards

February 23, 2023

Getting on a call was great and a faster experience to get any questions and issues resolved. So far so good!

ish Boutique
United States
22 days using the app
May 18, 2021

Great app and even better customer service. The support staff are very responsive and go above and beyond to assist with and solve any issues you might have. Highly recommend.

Alexandre León
Singapore
22 days using the app
June 6, 2023

Nailinee was very helpful and kind in her assistance. She was very patient and kind to me. I appreciate her patience.

Irregular Exposure
United States
22 days using the app