Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

November 19, 2017

Easy for customer and store owner to request a return. Save both of our time.

Petloverclubs Com
United States
23 days using the app
July 16, 2017

Great app, definitely would recommend it to anyone who has a decent amount of volume in sales.

Royalgaming
Serbia
23 days using the app
March 28, 2017

Great App! Must Have Shopify App for any stores which has returns more than 3% of total orders as it manages the whole returns process. It also makes those buyers which might not return to store return because of systematic returns center.

Some updates like Adding logo and background or bar colors could be a great to make it 100% perfect. You can also make a custom domain like returns.yourdomain.com which is quite cool.

Once again so many thanks to Aftership team. Great people.

Boldgal Com
India
About 1 year using the app
July 3, 2020

The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!

Hand In Pocket
United States
Almost 2 years using the app
December 1, 2021

Sanjeet was incredibly helpful when answering my questions. Great tool and even better customer service!

Trend + Tulip
United States
23 days using the app
December 15, 2017

After reading all the reviews I'm so excited to it

Slimwell Weight Loss And Wellness Centre
Canada
23 days using the app
January 8, 2018

I had many problems before using Aftership. After installed this amazing app. My all problems are solved. Now I managed all return easily. It very useful for me. I strongly recommend it.

Rp Brothers
India
23 days using the app
July 19, 2017

Returns Center is very user friendly. They have great customer support, integrates perfectly with my store. And gives my shoppers and me an extremely easy and simple way to handle their returns.

Doscio
Norway
23 days using the app
November 4, 2017

Awesome app! Really like this it helps all my work really enjoying it.

Qcmarket
Canada
22 days using the app
April 27, 2021

Had a great experience getting the help I needed. This app makes things so much smoother for both myself as well as my customers

MountMariah
United States
22 days using the app