Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

September 12, 2017

The app was easy to install and configure. We have yet to receive a return, so I can't comment on how painless the whole process will be, just yet.

Bridge City Fitness
Canada
About 1 year using the app
Edited February 20, 2023

I have tried for a few weeks now to get the returns to work and many employees say they will help and don’t actually help. I’ve used this app for a year and unfortunately I will no longer use them for the horrible customer service and not being able to help and provide aSolution.

Madera Bands
United States
Over 1 year using the app
October 26, 2023

God og nem overskuelig app med rigtig hurtig og effektiv support.

OutletLamper.dk
Denmark
21 days using the app
May 12, 2021

I just downloaded this app but have yet to use it for returns. Set-up was fairly easy, besides having to link to a different app (which wasn't clear in the beginning). Customer service was helpful and answered right away, so that's a huge plus.

CUSHIONAIRE
United States
12 months using the app
AfterShip replied May 12, 2021

Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Regards,
Returns Center Team

July 6, 2017

Great app easy to setup and use by the customers

The Swed
Sweden
22 days using the app
July 27, 2021

So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.

IZ Adaptive
Canada
Over 1 year using the app
AfterShip replied July 27, 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been noted. We would ensure that you experience the best customer support.

Do let us know if you have any suggestions for us. You can contact us at support@returnscenter.com. We are available 24 X 7.

Kind regards,
Rupam
Returns Center support

Edited February 27, 2021

Pretty easy and makes it simple for small business owners not to worry about returns. I like the app a lot.

Girly Rush
United States
21 days using the app
January 8, 2022

This app really helps with the customer's return process, the support team is super quick and helpful.

Aleader
United States
21 days using the app
June 21, 2017

Love it! Super easy to use and looks great!

Cosgrove Original
Australia
21 days using the app
March 7, 2017

Great app, really easy to use and the support team have been very quick to reply to my emails. Compliments aftership app really well. Needs a few more features to be perfect, but I believe these are on the roadmap. Tim

Goodwin Smith
United Kingdom
12 months using the app