Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

July 27, 2021

So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.

IZ Adaptive
Canada
Over 1 year using the app
AfterShip replied July 27, 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been noted. We would ensure that you experience the best customer support.

Do let us know if you have any suggestions for us. You can contact us at support@returnscenter.com. We are available 24 X 7.

Kind regards,
Rupam
Returns Center support

Edited February 27, 2021

Pretty easy and makes it simple for small business owners not to worry about returns. I like the app a lot.

Girly Rush
United States
21 days using the app
January 8, 2022

This app really helps with the customer's return process, the support team is super quick and helpful.

Aleader
United States
21 days using the app
June 21, 2017

Love it! Super easy to use and looks great!

Cosgrove Original
Australia
21 days using the app
March 7, 2017

Great app, really easy to use and the support team have been very quick to reply to my emails. Compliments aftership app really well. Needs a few more features to be perfect, but I believe these are on the roadmap. Tim

Goodwin Smith
United Kingdom
12 months using the app
November 10, 2021

I really do like the app but the customer service isn't the best. I reached out for a question about my return window being 14 days (I had a customer submit a request well after her 14 days had past. - months) I was advised to refer to a screenshot of my return window. I wanted to know how this was possible. I never recvd a response. Only until I advised I would write a review.

SoleJealous
United States
Over 1 year using the app
AfterShip replied November 10, 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We have assigned a support executive to investigate and resolve your concern. Please check your inbox, as we have dropped an email to you.

We regret the inconvenience caused to you.

Regards,
Team Returns Center

May 12, 2021

Great app and super easy to learn how to use. I would highly recommend this to anyone who is looking for returns for store credit.

Jewels Kennedy Designs
United States
21 days using the app
June 9, 2023

Fast customer service reply. I do struggle a bit to find out how things work, but the great customer service always helps me

Made Me Cop
Netherlands
21 days using the app
May 20, 2021

I love this app so much is has been great for my Shopify website and the support also has been great.

Beauty By Tia
United States
21 days using the app
Edited August 17, 2017

The best app and a great help for order tracking! They cover a wide range of couriers world wide which makes them the best! Just installed it and hoping to get more out of it.

Madera Ph
Philippines
20 days using the app