Reviews (2,397)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.
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I was excited to use this app but setting up the returns domain is complicated. I'm going to delete the app and look for an app that's more user friendly setting up domains. If you are more advanced setting up Cname records and things of that nature then this app is for you.
Thank you for sharing your valuable feedback.
We apologize for the inconvenience caused. We have gone through the chat transcripts and assigned a support agent to help you out with the custom domain setup.
Regards,
Riyaz
ReturnsCenter Team
After ship seems easy to use. Just getting started with it. They do offer a free service that allows you to have a return minimum of 3 orders.
Not compatible w Checkout/ Settings. Only works with email only. SMS customer cannot request a RMA .
Great app! Easy to install, works great (I tested it personally) and the support team is quick to help.
Easy to set up, make my life easier im glad i installed it.
I quite pleased with AfterShip and how it has made this part of my business much easier!
So far so good! It was super easy to set up and put a link directly on my website. I have no doubt that it will make my customer's life easier should they ever need to make a return. And best of all - its free!
Great app. it's amazing this application is free.
Aditya was amazing! I had a couple questions and she was able to help me very quickly and kindly :) Thanks!
Update 7/27: They closed our shipping account before even contacting us in regards to a false chargeback. We are still able to use the account but can not approve existing return request from our customers.
Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.