Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

August 18, 2020

Hola buenas tardes. Muchas gracias por su aplicación, es útil para el cliente y de gran ayuda para el administrador de la tienda.

HUITACAMPO
Colombia
5 months using the app
July 15, 2017

Nice App.

Always room for improvement.

Keep the updates coming.

Overture Products
United States
5 months using the app
April 13, 2022

I appreciate the quick help from customer service. So far I like the user friendliness of AfterShip Returns Center.

OpenRangeOptix
United States
5 months using the app
AfterShip replied April 13, 2022

Thanks for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Also, we will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Riyaz
Team Returns Center

November 11, 2022

I am new to all of this and I have found these guys to be great along my journey. It was so easy working with these guys. They are so fast and they send images along the way. Within the images, they highlight or circle the areas in which I was looking making it even faster for me to find. It was making it very easy to understand. I feel like this is going to help my store out a lot and make it so much easier on me. I would highly recommend this app!

ulazydog
United States
8 days using the app
Edited April 18, 2018

Was my favorite app until they decided to get rid of the FREE app and start charging $39 a month. I was planning to upgrade because it was so easy to use but trying to configure the new app was so complicated, I gave up and moving on. Would've been nice if they offered the FREE one or charge maybe $10 a month and I would've stayed on without having to reconfigure it. Very disappointed customer.

Qwerkytoys
United States
6 months using the app
July 18, 2017

verry nice app, usefull and and you fixed the one thing i disliked about it or you will fix it anyway

Pain Store 2
France
8 days using the app
Edited August 6, 2020

This will save me a lot of time and money. The ux for the customer is great and it makes it easy for my business to keep track of everything.

Budo Brothers
Canada
4 months using the app
AfterShip replied August 7, 2020

Hi Budo Brothers,

Thank you for leaving us a 4-star rating. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day.

However, we want the experience to be 10/10 for you and would love to have your sincere feedback on what more we can do to make the experience 5 star-worthy.

Would appreciate your constructive suggestions on the same so we can serve you better.

July 11, 2023

Great service provided by Lovish. Was able to answer all of my questions and concerns on one call. Was very patient with all of my concerns- and walked me through all the steps.

AmorClothingCo.
United States
8 days using the app
Edited May 3, 2018

This is a great app. It’s easy to install and works wonderfully on my theme. It makes my website more professional.
Check it out: www.lussocitta.com

Update: I don't mind paying for the app, however this dramatic increase in price is hurting. Still trying out this new version, hopefully I don't need to delete it like others.

Lussocittasg
Singapore
7 months using the app
August 17, 2022

This app is amazing. The service the app provides is great and the customer service is always there to help you.
A big recommendation from me.

iFurb - Refurbished iPhones til de bedste priser
Denmark
8 days using the app