Reviews (2,418)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

Edited March 3, 2020

So far, just trying to set things up. I had thought its one layer, but for a simple return you need:
Returns Center
After Ship
Postmen
Then a shipping center.

Postmen doesn’t connect well with any shipping center. Returns dont work when printing labels. Customer service is only email. Now 4 emails in and having to repeat the issue, and not having a solution out of the gate. Is there a way to expedite service? Help with sales? Just on trial mode, and having horrible luck getting everything to work.

Choose Your Attitude
United States
21 days using the app
October 26, 2023

God og nem overskuelig app med rigtig hurtig og effektiv support.

OutletLamper.dk
Denmark
21 days using the app
February 12, 2024

So far, so good. Fast customer support as well from Priyansh.

NPC Shop
United States
21 days using the app
Edited February 27, 2021

Pretty easy and makes it simple for small business owners not to worry about returns. I like the app a lot.

Girly Rush
United States
21 days using the app
January 8, 2022

This app really helps with the customer's return process, the support team is super quick and helpful.

Aleader
United States
21 days using the app
September 12, 2022

For starters, their chat-based help is excellent and quick to help at all hours of the day, 7 days a week. I used their chat a bunch to get setup and they're very good. We are pretty high volume PLUS account and order volumes are growing. We wanted to enable a self-service Returns Center and choose their Premium service because it is marketed as including auto-refunds (the key element we were looking for). Not until you sign up and go through implementation do you realize that you cannot have auto-refunds unless you also pay for their Order Tracking app. I was upset about their marketing tactics because Returns Center info page says nothing about needing Order Tracking. Due to our order volume, however, we were going to need an even pricier version of this app just to get the auto-refund feature. I spoke with one of their sales reps, explained the situation, he empathized and agreed and came back with a very helpful discount. We also selected Return Center PREMIUM because it offers self-service return label generation and printing. But, when that part was being configured, again we learned we needed another app (postmen) in order to print return labels using our own FedEx account. It gets 5 stars for functionality when you take into account all the apps you need to achieve your goals and their customer service via chat is top notch. However, I take away 1-star because their pricing and marketing of features is borderline bait-and-switch and not transparent.

Nathan James
United States
21 days using the app
AfterShip replied September 12, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

June 21, 2017

Love it! Super easy to use and looks great!

Cosgrove Original
Australia
21 days using the app
May 12, 2021

Great app and super easy to learn how to use. I would highly recommend this to anyone who is looking for returns for store credit.

Jewels Kennedy Designs
United States
21 days using the app
June 9, 2023

Fast customer service reply. I do struggle a bit to find out how things work, but the great customer service always helps me

Made Me Cop
Netherlands
21 days using the app
April 11, 2024

Amazing support and features!

Synformulas GmbH CH
Germany
19 days using the app