Reviews (2,417)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.
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Makes life alot easier when customers need to return goods and have a backend where to do it. Also benifits you in the long run as many customer opt in for store credit which means they will return.
Ottima assistenza clienti, risposte rapide, concise, consiglio altamente l'applicazione, servizio di qualità.
Nice app. Recommended.
Nalinee was really quick to respond and helpful in walking us through the features of the app. Great support.
Great at the moment....
Just getting set up but so far they've been very helpful with answering my questions and getting the app customized.
Amazing app, it will help any e-commerce who wants to be professional. Thank you soo much for the help 'AfterShip'
The app UI is poorly designed and confusing with settings in unintuitive places. From the first day I installed the app and asked a couple of basic questions I was hassled for a review, which tells me why they have so many reviews as people are not sharing their genuine experience. The support is always available but they are poorly trained and don't explain their complex app properly. They do the bare minimum and don't look for a way to help solve your problem. We have multiple brands with different return locations. Unless we choose the premium plan (expensive plan) we cant update customers with customised notifications. And if we did want to set it up (on premium plan) its a complicated confusing mess to configure. And they showed no interest in supporting me to do it. I'll find a different app.
Ayush was quick, respectful, and thorough in resolving all my service requirements. Great customer service experience.
Quick and easy to use. Great customer support. Easy installation. Easy setup. Big fan, will use this for all my stores.