Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

January 23, 2021

Customer service was a big help setting up the system. I am excited I found this company I needed to customize and make my returns seamless, I am excited to use this program in my store.

WITH LOVE FROM PARADISE
United States
6 days using the app
November 9, 2021

Very prompt and friendly service. Ankush was very helpful and addressed my queries in a timely manner.

JewelleryMatters
Canada
6 days using the app
August 6, 2017

Just starting out so I will comment again once I have actually get a chance to use it.

Bessie M Wash
United States
3 months using the app
October 27, 2017

Amazing app! It gives sooo much confidence to my customers! A must have for every e-commerce

Positive Taste
Colombia
6 days using the app
April 12, 2017

As we offer a 30-day returns policy we get quite a few returns which can get messy to try and handle. Returns Center by AfterShip streamlines this process with an easy to set up, professional back end to manage each return. We're very happy with the app!

Ramp Champ
Australia
6 days using the app
August 8, 2022

After getting set-up on Aftership returns the support is great, every question has been answered and it's extremely quick! Integrated instantly.

HEAT
United Kingdom
6 days using the app
July 20, 2022

AfterShip Return is a complete and very flexible app. We can give professional, quick and seamless refunds to our valued customers. We really appreciate the possibility to add our own return reasons and fees to match our existing invoicing system and refund policy. As well, we translated the reasons, the notifications and the return page so the customer has a similar experience as in our physical locations. The technical support team is absolutely great, fast, patient and comforting.

Bois Expansion
Canada
6 days using the app
February 19, 2022

They have hidden charges. It doesn't mention in the pricing but they require $5 for each user. So, if you have 3 workers handling the returns, you'll have to play $15 extra etc.. This not mentioned anywhere in the pricing, This is deceptive and frankly unethical. They could have made this clear in the pricing.

Fendrihan
United States
4 months using the app
AfterShip replied February 21, 2022

I am sorry to know that you are not happy with the pricing.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.

We regret the inconvenience caused to you.

Regards,
Rupam
Team Returns Center

Edited July 5, 2020

Very simple app. Could do with being prettier and more intuitive. Also I'm amazed it doesn't allow you 'the store owner' to manually create a return (on behalf of your customer) that may be outside of your normal return parameters. For example, lets say you've sent your customer their order but for whatever reason it's been delayed / lost etc and by the time the customer gets the item the return deadline you have selected (say 14 days) has passed and she want to return it for another size. Well, neither they not you can do this !!!! without amending the settings globally to accommodate! You would think the Master user would not be tied by any restriction on creating a return but they are!! Small point but a pain in the backside every time you have to change.

Eden Ashram
United Kingdom
5 months using the app
October 30, 2019

Provides a great for what can be a difficult process. I look forward to using this in my store. It is much better than the returns protocol I was going to use.

The Trend Stops Here!
United States
3 months using the app