Reviews (2,396)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.
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free plan is too basic, i expected more to be honest and a lot of other features are over priced for no reason but when it comes to technicality its awesome
Hi there,
Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.
Best,
Shahbaz
Customer support is so fast! Use friendly and super easy to use. Definitely recommend any automizly apps
This app is useful (when it works) and when it doesn't it is beyond a doubt the worst app I have ever used. My store does 1million+ on shopify so I have most of the top notch apps and this one is one of the best and one of the absolute worst.
I picked a plan upon install and I am "UNABLE" to change that plan. Like at all. Does anybody think thats weird?
So I contact support on 17th December 2019. They tell me various fixes like "uninstall your app, reinstall" the usual stuff. None of it works. Whenever those instructions are followed it just reinstalls on your store and again you are UNABLE to choose a new plan.
Long story short I have been locked into almost 2 months of overcharges now because these complete children cannot do the most basic of functions which is
1) Provide the Shopify user the ability to upgrade/downgrade their plan
or
2) Upgrade or downgrade the plan at the request of the user.
They even asked to be added to Admin Access on the store which they were. And they haven't fixed their problem. Their latest email asks me to get on a call to "discuss concerns"
Like are these jokers and children the worst support ever? The lowest IQ of the barrel bunch of $2 worker slaves out of Mumbai or something?
I CANNOT change my plan due to their apps issues and they WILL NOT change it for me. So I am stuck using an app that I need but am forced to pay overcharges for because I cant upgrade my plan to a higher tier and they cant do or won't do it.
I dont say this often but thats basically illegal. These guys are complete clowns.
Had some questions and spoke to Moazzam. He was providing an exceptional customer service. Thank you.
Customer service was a big help setting up the system. I am excited I found this company I needed to customize and make my returns seamless, I am excited to use this program in my store.
Very prompt and friendly service. Ankush was very helpful and addressed my queries in a timely manner.
Amazing app! It gives sooo much confidence to my customers! A must have for every e-commerce
Just starting out so I will comment again once I have actually get a chance to use it.
As we offer a 30-day returns policy we get quite a few returns which can get messy to try and handle. Returns Center by AfterShip streamlines this process with an easy to set up, professional back end to manage each return. We're very happy with the app!
After getting set-up on Aftership returns the support is great, every question has been answered and it's extremely quick! Integrated instantly.