Reviews (2,418)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

June 16, 2017

Excellent! Just what we needed. Thanks AfterShip!!

Coral Tree Eyewear
Australia
Almost 5 years using the app
May 31, 2022

We're an ecommerce brand out of Philly. This app has worked well for us. Simple, our customers find it easy to use. It was easy to set it up and customize. We have used it for a few years, no issues.

Honey Cloudz
United States
Almost 5 years using the app
March 29, 2023

easy to use, affordable pricing method too. great app. look forward to using it on our other brands websites too.

RMDY
United Kingdom
Almost 5 years using the app
March 18, 2022

We have been using AfterShip Returns Center for a while now. It makes handling returns a breeze and their support team is very courteous and responsive.

Jewelry Outlet
United States
Almost 5 years using the app
December 23, 2021

great app - provides everything you need for smooth tracking of your returns with variety of statuses

Beflax Linen
United States
Almost 5 years using the app
Edited February 4, 2023

This app has helped us automate our return process and allow customers to easily submit return requests. Customer service is great. Wish there was more styles to customize the look of the interface. Creating a style that looks like our store would be the only reason I would consider a different app.

Dutton Brown
United States
Over 4 years using the app
March 1, 2024

Great app. Support is amazing and super helpful

Lil Legs Baby
United States
Over 4 years using the app
November 5, 2021

Great app and the customer service is very fast.
The customizing of the return page is very nice and can be branded like your store guidelines

Hoop Merch
Israel
Over 4 years using the app
October 5, 2023

I want to give commendation to Moazzam who has been a great help to me in resolving the issues I encountered in AfterShip. Moazzam is very quick in finding the issue and proving resolution.

TRNK
United States
Over 4 years using the app
February 19, 2021

The customer service is great. We got on a zoom and Shavaz me through the entire troubleshooting process.

Clubhouse Outfitters
United States
Over 4 years using the app