Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

January 4, 2024

Nalinee answered all my questions, excellent support and went beyond my expectations

Docking Drawer
United States
Almost 6 years using the app
October 17, 2017

It is a very good app. Love it!

Sop Technologies Inc
United States
Over 5 years using the app
July 13, 2023

Gerat service, sorted a big problem for me. Thanks Moazzam, you were great and walked me through the solution.

Sandy Feet Australia
Australia
Over 5 years using the app
April 13, 2023

Really happy with the service!
Great communication and staff is extremely helpful :)
Would definitely recommend

LAVIO
Australia
Over 5 years using the app
February 24, 2021

Was trying to add more seats and ran into user errors (eg I made mistakes). Support was great and incredibly helpful. They undid my mistakes and then via screen share helped be complete the seat additions. BTW - we love this app as it has made our returns process much more effecient and customer friendly.

westernoutlets
United States
Over 5 years using the app
Edited February 19, 2021

Customer service was great! Glad that the app is adding new features to the platform. Return Center has been very useful and easy to use in resolving customer service issues.

Citylocs
United States
About 5 years using the app
June 30, 2023

Nalinee was very helpful when I had some difficulty with the app. She cleared up all my questions and concerns.

ENEZ Swimwear
United States
About 5 years using the app
May 24, 2023

App works fine, nice support service!
thanks so much for answering to our needs and questions on real time!

BESTIAS
Chile
About 5 years using the app
August 24, 2023

Merci pour votre aide FIVE STAR
Un suport tres competent. JE RECOMMANDE pour gerer ses retours en e-commerce.
Loic

Gualap
United Arab Emirates
Almost 5 years using the app
April 10, 2023

CS is replying promptly. She/he is amazing.

Flexliving
United States
Almost 5 years using the app