Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

July 12, 2017

This is a great app, very useful and easy to use

A Fairy Inside
France
Over 6 years using the app
October 19, 2021

I spoke with Sanjeet and the other ones before and I really love how they assist so quickly. They have upgraded so fast too... thank you so much!

Luxx Curves
United States
About 6 years using the app
January 31, 2024

The app is great at keeping track of valuable information to follow up with customer returns and shipping.

Paul Aarrington Denim Studio
United States
Almost 6 years using the app
December 5, 2022

Have been using this return app for a few years now. Easy to install and set up your return page & return rules. It saves time by allowing customers to fill in their requests on their own. Things can be automated. They also have some label generation capacities, but I have not been using this option it as this is more US oriented service.

SimpleModerne
Netherlands
Almost 6 years using the app
January 4, 2024

Nalinee answered all my questions, excellent support and went beyond my expectations

Docking Drawer
United States
Almost 6 years using the app
March 20, 2024

Quick and very helpful support!

SABIDURI
Switzerland
17 minutes using the app
October 17, 2017

It is a very good app. Love it!

Sop Technologies Inc
United States
Over 5 years using the app
July 13, 2023

Gerat service, sorted a big problem for me. Thanks Moazzam, you were great and walked me through the solution.

Sandy Feet Australia
Australia
Over 5 years using the app
April 13, 2023

Really happy with the service!
Great communication and staff is extremely helpful :)
Would definitely recommend

LAVIO
Australia
Over 5 years using the app
February 24, 2021

Was trying to add more seats and ran into user errors (eg I made mistakes). Support was great and incredibly helpful. They undid my mistakes and then via screen share helped be complete the seat additions. BTW - we love this app as it has made our returns process much more effecient and customer friendly.

westernoutlets
United States
Over 5 years using the app