Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

April 3, 2024

guter Service

GEMA Shop
Germany
About 2 months using the app
AfterShip replied April 4, 2024

Thank you for your valuable feedback.

We're delighted to hear that you had a good experience with our app and customer support.

We are open to suggestions if you have any. It ...

Edited February 16, 2023

Ayumi was helpful in resolving an issue I was having. It was not able to be done immediately, so they elevated the issue to the right people to get it fixed.

Homebuyerjournals
United States
Over 7 years using the app
June 13, 2017

Great app that does exactly what it says it does effectively.

-SoKKs.com

Sokks1
United States
Over 7 years using the app
January 2, 2018

It is excellent app. It helps us a lot in return. Easy to use, easy to install. Recommend to other shopify stores.

Organic Sleep
United States
About 7 years using the app
Edited November 1, 2023

Customer support is great!

Toki Mats
United States
Almost 7 years using the app
June 25, 2023

Yes and thank you for the excellent help.................................................................

Conner Hats
United States
Almost 7 years using the app
August 27, 2017

easy to use.I highly recommend it. greatvapp!
Thank you.

Cosme Cat
Japan
Almost 7 years using the app
July 12, 2017

This is a great app, very useful and easy to use

A Fairy Inside
France
Over 6 years using the app
March 20, 2024

Quick and very helpful support!

SABIDURI
Switzerland
17 minutes using the app
October 19, 2021

I spoke with Sanjeet and the other ones before and I really love how they assist so quickly. They have upgraded so fast too... thank you so much!

Luxx Curves
United States
About 6 years using the app