Reviews (2,376)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its comprehensive features, seamless Shopify integration, and excellent customer support. It enhances the return process with functionalities like order tracking and exchange suggestions, making it especially beneficial for small businesses due to its affordability and free options. Ease of use and smooth setup are frequently noted, with customer support staff such as Neha, Aditya, and Moazzam singled out for their efficient and helpful service, often resolving issues quickly through Google Meet and screen sharing. Merchants recommend it for improving business operations and customer satisfaction.

October 10, 2018

Customers are not able to access returns centre, I suspect due to no SSL cert. Zero help from support so far, just encouraged us to request a feature in the community.

And Well Dressed
Singapore
15 days using the app
Edited March 3, 2021

Amazing customer service. The app isn't completely straightforward, but the team is ready to help at any time

Nashid Chroma
Canada
15 days using the app
AfterShip replied March 3, 2021

Hi,

Thank you for sharing your valuable review. Do let us know if you have any feedback or suggestions for us.

Kind regards,
Sumit

Edited September 16, 2022

Unfortunately I had to delete the app I wish it would have worked for me. Because the trial period allows you to block the associated collections you don't allow for returns. I own a subscription box business and these items are already discounted. I wish they had a lower plan for those of us that really don't have a lot of returns but need some essential tools to process other returns. Just not a good fit for our company. But the Support team is still excellent and I am certain others will love this app.

Oceanista
United States
12 days using the app
AfterShip replied September 16, 2022

Thank you so much for taking the time to write the review.

We are sorry to hear that you didn't have the best experience using Postmen Integration and wished for the features to be more flexible.

We are working hard to make it more user-friendly and looking to add a few more integrations to support more apps on the platform.

Regards,
The Returns Center Team

August 1, 2017

Very helpful app. Works seamlessly.

Bestpysanky
United States
14 days using the app
September 27, 2021

They can only use Postmen App to print labels, but Postmen App cannot solve a courier account issue within two weeks.

Fangyan
United States
13 days using the app
AfterShip replied September 27, 2021

Thank you for your valuable feedback.

It is unfortunate to know that you did not have the best experience using our app.

Be rest assured that your issue will be dealt with with utmost priority.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.

Regards,
Nitish Kumar
Team Returns Center

February 25, 2021

Great! Works like a charm. But don't understand why I need to write 100 characters before I can submit this...

Unreel Store
Norway
14 days using the app
July 15, 2017

This is a great app! It is easy to use and works really well. I would definitely recommend it.

Violets Handmade Vintage
United Kingdom
14 days using the app
Edited June 17, 2021

This app is unbelievably easy to get up and running. The help team send quick links & the site's UI is great. No problems to get it working and customised. I'm excited to see how it all works. Integrated with the Postmen app and am sure it's going to delight my customers.

Culture of Brave
United States
About 10 hours using the app
August 24, 2017

Aftership helps my website out a lot with shipping etc

Theheroicdeals
Canada
14 days using the app
September 15, 2017

This App made my life easy. Its very simple to set up and operate. Its free and saves you a lot of time, makes you look professional and organizes your tasks.

Gadget World Global
Sweden
13 days using the app