Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

February 25, 2018

Great will recommend to a friend

Cutiebaby01
United Kingdom
26 days using the app
May 27, 2021

Priyanka has helped me twice over the past two days making sure I have all the details and how to operate! She even had me join a google meet so she could look at my screen to see what was wrong.

Hatch General Store
United States
1 day using the app
October 12, 2021

Very nice support and customer service, but a bit complicated some of the setup in the app. But easy to use.

Nordicsheep.se
Denmark
25 days using the app
AfterShip replied October 12, 2021

Thank you for your valuable feedback.

We are happy to know that you liked our customer support and found the app easy to use.

We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@returnscenter.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Team Returns Center

Edited July 22, 2017

It is so much easier with AfterShip I love it

Beyaz Store
Canada
25 days using the app
July 2, 2021

First day, and it seems like a good fit. Easy to set up, impeccable customer service. Some functions that are missing, but totally a good solution.

Packraftnorge.no
Norway
25 days using the app
AfterShip replied July 2, 2021

Thank you for your valuable feedback.

We are pleased to know that you liked our app.

Please let us know if you have any suggestions for us. We are really eager to know how we can provide you the best customer support and have a smoother experience while using the app.

We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@returnscenter.com

Regards,
Rupam
Team ReturnsCenter

October 16, 2017

Definitely is a game-changer for my customers and site. This app is easy to use, very intuitive and most importantly, great support available!

Pelvic Pain Solutions
United States
25 days using the app
January 19, 2018

it really wants me to give it 5 stars quickly and at the start.

L33tltd
United States
About 1 month using the app
September 8, 2017

I love Aftership. I have had nothing ,but great things occur since my very first order.

Will I continue to use them ? Of course!!

Lingeriebynesha
United States
1 day using the app
March 30, 2023

Just installed it but it was quick and easy to set up. CS was helpful too! Only 4 stars because I haven't yet had customers use it.

Crazy Like a Daisy Boutique
United States
24 days using the app
AfterShip replied March 30, 2023

We appreciate the time you took to provide your insightful feedback.

We are happy to hear that you are satisfied with the help the customer service support team has provided. Your suggestions enable us to further improve the user-friendliness and seamlessness of the app experience in accordance with user needs.

Please feel free to contact us via live chat or via email at support@returnscenter.com if you require any help with the app. We will try our best to ensure that your experience with us is worth a 5-star rating.

Regards,
AfterShip Returns

April 23, 2020

I have only just started using this app, not sure what i think yet. But seems pretty good. Need a bit more time on it

Big Guys Menswear
United Kingdom
About 1 month using the app