Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

May 12, 2022

Great user interface and customer service. Aftership Returns Center has allowed us to manage our return and exchange as well as refund policy in a seamless way.

Erik Of London Limited
United Kingdom
1 day using the app
October 1, 2023

The setup takes a while, but I am quite pleased with the customer service. They have all been polite and helpful!

sleepmōd®
United States
1 day using the app
November 3, 2017

Have not started yet but looks good

Medford House
United States
30 days using the app
September 11, 2021

nice app worth trying, you won't regret it, and the customer service is very good. Excellent Job.

IRHAZ
United States
1 day using the app
October 21, 2021

Priyanka .......she was great...very patient and spoke clear english and was able to guide me throught the entire account set up process we had a bad email account and she fixed it

LC King Mfg
United States
1 day using the app
May 18, 2020

Not able to adjust a rejected order that was rejected by mistake. This needs to be fixed in the app.

Case Collection Clothing
United States
25 days using the app
February 10, 2021

I have been using this app for a while now , and it works great , the technical team support i got was amazing to integrate and trouble shoot any issues, the developer was very patient and helpful and explained all the steps for us including insert custom coding . we recommend this app to be used for tracking and returns and other features.

MJ Footwear
United States
1 day using the app
December 15, 2022

I am still exploring the functions of the product, but I have to say that the customer service Ayushi is very good, she patiently helped me solve a lot of problems, even though we did not speak the same language, we also overcame a lot of difficulties together. Good reviews.

Tuxedo Action
United States
1 day using the app
September 1, 2023

responsive support by Moazzam and the team, high level of returns routing customization and automation. Would love to have more customization of the returns portal aesthetic, but still happy with the experience overall.

Crankbrothers
United States
17 days using the app
AfterShip replied September 4, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

December 21, 2021

Just downloaded the app but seems easy to use and exactly what we need so far. Extremely quick response from customer service!

Lilla & Beth
United States
1 day using the app