Reviews (2,376)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive features, seamless Shopify integration, and excellent customer support. It enhances the return process with functionalities like order tracking and exchange suggestions, making it especially beneficial for small businesses due to its affordability and free options. Ease of use and smooth setup are frequently noted, with customer support staff such as Neha, Aditya, and Moazzam singled out for their efficient and helpful service, often resolving issues quickly through Google Meet and screen sharing. Merchants recommend it for improving business operations and customer satisfaction.
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Just downloaded the app but seems easy to use and exactly what we need so far. Extremely quick response from customer service!
I think I have found the best return management app, AfterShip Returns Centre help me save a lot of hassle by providing the best return experience to my customers
Well designed and intuitive. Lots of work arounds to allow customization of the set up. Recommended.
It says there's a free plan available, but after downloading the app I'm being forced to select a "7 day free trial" through a pop up that just won't disappear.
It is unfortunate to know that we did not meet your expectations.
A "7 days free trial" is available to make the users explore and experience the features of our app. We will surely get all your issues resolved and make you a happy customer!
One of the experts will reach out to you in order to assist with your queries.
Regards,
Neelima
Returns center customer service was very helpful, responded within a minute & quickly resolved my issue!
This app is honestly the worst experience I have had. My shop is live and the customers service was terrible. The customer service person told me that the app had functionalities that it didn't. Everything is a manual process, it does not generate the resend order, it doesnt update your qtys.. You're honestly better off doing it through emails with the customer.
It is really unfortunate that your expectations were not met on the recent interaction with us. However this is certainly not what we want our users to go through. Your feedback for customer service has been duly noted.
We will definitely brainstorm and find out what could have been done differently. Also we are forwarding your request to the product team to be investigated further.
We are continuously aiming to improve the application and work upon the suggestions given to us. Hope to serve nothing but the best.
Regards,
Nitish Kumar
Team Returns Center
Solicité una extensión de la prueba gratuita a 14 días para probar mejor el app y lo aprobaron inmediatamente.
Truly exceptional customer service! He hopped on a zoom call with me to do a screenshare to explain setting up my account. So helpful. Five stars.
I can't say enough good things about the "Aftership Returns" app, and the exceptional support I received from Moazzam just took it to another level!
While I haven't been actively using the app, it's reassuring to see that it remains functional and effective. It speaks to the app's stability and commitment to providing a consistent service.
Helpful customer service. Easy access, problem resolved within one session. Thank you so much, highly recommend this app.