Reviews (2,397)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.
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Just downloaded the app but seems easy to use and exactly what we need so far. Extremely quick response from customer service!
I think I have found the best return management app, AfterShip Returns Centre help me save a lot of hassle by providing the best return experience to my customers
FAST Customer service! App is also really easy to set up!
Well designed and intuitive. Lots of work arounds to allow customization of the set up. Recommended.
It says there's a free plan available, but after downloading the app I'm being forced to select a "7 day free trial" through a pop up that just won't disappear.
It is unfortunate to know that we did not meet your expectations.
A "7 days free trial" is available to make the users explore and experience the features of our app. We will surely get all your issues resolved and make you a happy customer!
One of the experts will reach out to you in order to assist with your queries.
Regards,
Neelima
Returns center customer service was very helpful, responded within a minute & quickly resolved my issue!
This app is honestly the worst experience I have had. My shop is live and the customers service was terrible. The customer service person told me that the app had functionalities that it didn't. Everything is a manual process, it does not generate the resend order, it doesnt update your qtys.. You're honestly better off doing it through emails with the customer.
It is really unfortunate that your expectations were not met on the recent interaction with us. However this is certainly not what we want our users to go through. Your feedback for customer service has been duly noted.
We will definitely brainstorm and find out what could have been done differently. Also we are forwarding your request to the product team to be investigated further.
We are continuously aiming to improve the application and work upon the suggestions given to us. Hope to serve nothing but the best.
Regards,
Nitish Kumar
Team Returns Center
Solicité una extensión de la prueba gratuita a 14 días para probar mejor el app y lo aprobaron inmediatamente.
Truly exceptional customer service! He hopped on a zoom call with me to do a screenshare to explain setting up my account. So helpful. Five stars.
I can't say enough good things about the "Aftership Returns" app, and the exceptional support I received from Moazzam just took it to another level!
While I haven't been actively using the app, it's reassuring to see that it remains functional and effective. It speaks to the app's stability and commitment to providing a consistent service.