Reviews (2,418)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

March 17, 2022

Great App and customer service! Helps us to manage our returns with ease but would be good if the returns labels generator would work with Royal Mail.

Idioma
United Kingdom
About 4 years using the app
April 23, 2021

amazing service and very quick response with an in-depth explanation. Would definitely recommend :)

Glannz
Denmark
About 4 years using the app
November 22, 2017

AfterShip is such an easy plugin to our store and allows for a professional seamless process for our customers to return items. We strive to give an excellent experience for our customers when they purchase an item, so its just as important for them to have a similar experience if they need to return it, and AfterShip allows for that. The integration is quick and easy, and its benefits are outstanding! Highly recommend this app for any website which sells products! THANK YOU!

Watch Cove
United States
About 4 years using the app
Edited April 14, 2024

We've used this app for over 2 years. The app works very well and it does help provide our customer a good return experience.

Toxic Envy Boutique
United States
About 4 years using the app
May 13, 2024

Servizio tempestivo dell'assistenza

PEdALED Store
Italy
About 2 months using the app
February 20, 2023

Aditya was very helpful. She helped me solve my problem quickly and without any fuss. Great customer service!!
Thank you

EST 1971
Australia
About 4 years using the app
October 19, 2021

Excellent support! We've been using it for nearly a year and it has really helped us manage returns and look professional. Highly recommend!

AQ Online Ltd
United Kingdom
Almost 4 years using the app
August 17, 2017

This app makes handling returns so much easier and an amazing time saver! Very simple and easy to set up and use. Impressed by the great service by Aftership. I would highly recommend this app to anyone selling online.

Loralonline
United States
Almost 4 years using the app
February 9, 2021

The chat support team member (Pawan) was quick and efficient in assisting me with my various questions. He provided straightforward answers and quick-access links for my convenience.

Youtheory
United States
Almost 4 years using the app
May 18, 2021

A super easy and quick way to semi-automate your returns. I wish it would adjust your stock levels when someone submits for an exchange rather then having it done manually

My Cura Scrubs
Canada
Almost 4 years using the app