Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

Edited August 30, 2024

Aditya is an amazing customer service agent. She went above and beyond. She was unbelievably patient and kind. She very quickly resolved my issue. AfterShip has always been easy to use and that is why we continue to use for our business.

boek
United States
Almost 4 years using the app
August 14, 2022

I reached out for support and they responded in less than 10 seconds, was very polite, and resolved my issue in less than a minute! Very knowledgeable and responsive.

King Kong Apparel
United States
Almost 4 years using the app
Edited October 27, 2021

Indispensable app to manage store returns. Furthermore, the customer service is very kind and immediately ready to solve any doubt or problem I encountere.

Nada Home
Italy
Almost 4 years using the app
April 4, 2023

Aftership has been a real-time saver. We have been using this app for a while. Customer support is awesome. They always make sure to help us with any issues (if any) we encounter. I highly recommend this app to anyone looking for a dependable app to help them with their returns process and help them save time.

Sutra Beauty
United States
Almost 4 years using the app
May 12, 2021

Great technical support, with probably the best, and most responsive, live chat support that I have ever received from a third-party app!

APOC Tactical Research
United States
Almost 4 years using the app
November 24, 2021

they have very good customer service. Fast and accurate. i highly recommend you use this app for your business.

MAJESTY NATION LLC
United States
Almost 4 years using the app
January 25, 2024

Super great customer service!

The Bruce Francois Store
United States
Over 3 years using the app
Edited July 19, 2022

I had some difficulty with one of the features not being available, but customer support and Ankush in particular were very helpful in resolving the issue. Highly recommend, excellent customer support.

Zero + Maria Cornejo
United States
Almost 4 years using the app
June 8, 2023

We've been using AfterShip Returns for years now and not only is the program great, but the customer service is truly amazing! Debashish was able to help me with an issue really quickly and professionally. This has been a great addition to our website and programs and would recommend to anyone looking for a returns program!

SLATE SWIM
United States
Almost 4 years using the app
November 7, 2023

Moazzam helped me a lot! Thanks

SHE Global
Australia
Over 3 years using the app