Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

February 20, 2023

Aditya was very helpful. She helped me solve my problem quickly and without any fuss. Great customer service!!
Thank you

EST 1971
Australia
About 4 years using the app
October 19, 2021

Excellent support! We've been using it for nearly a year and it has really helped us manage returns and look professional. Highly recommend!

AQ Online Ltd
United Kingdom
Almost 4 years using the app
August 17, 2017

This app makes handling returns so much easier and an amazing time saver! Very simple and easy to set up and use. Impressed by the great service by Aftership. I would highly recommend this app to anyone selling online.

Loralonline
United States
Almost 4 years using the app
February 9, 2021

The chat support team member (Pawan) was quick and efficient in assisting me with my various questions. He provided straightforward answers and quick-access links for my convenience.

Youtheory
United States
Almost 4 years using the app
May 18, 2021

A super easy and quick way to semi-automate your returns. I wish it would adjust your stock levels when someone submits for an exchange rather then having it done manually

My Cura Scrubs
Canada
Almost 4 years using the app
Edited January 13, 2025

Moazzam Ali was very helpful, patient and competent. Great app!

éclipse
United States
Almost 4 years using the app
Edited October 17, 2022

I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.

Oru Kayak
United States
Almost 4 years using the app
AfterShip replied September 18, 2020

Hi there,

Thanks for your valuable feedback. Let me talk to the product team here and get back to you via email updates.

Best,
Shahbaz

November 21, 2023

Amazing service. Very informative and prompt answer.

CDLP
Sweden
Almost 4 years using the app
March 18, 2021

Works great. Easy to use. Streamlines process. I would highly recommend to other businesses...big or small.

'NUGGLES
United States
Almost 4 years using the app
Edited September 16, 2024

Customer support is super quick with reply and steps are straight forward. Aditya was a great help and made the steps super simple.

We Fit Lingerie
United States
Almost 4 years using the app