Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

February 9, 2021

The chat support team member (Pawan) was quick and efficient in assisting me with my various questions. He provided straightforward answers and quick-access links for my convenience.

Youtheory
United States
Almost 4 years using the app
May 18, 2021

A super easy and quick way to semi-automate your returns. I wish it would adjust your stock levels when someone submits for an exchange rather then having it done manually

My Cura Scrubs
Canada
Almost 4 years using the app
Edited January 13, 2025

Moazzam Ali was very helpful, patient and competent. Great app!

éclipse
United States
Almost 4 years using the app
Edited October 17, 2022

I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.

Oru Kayak
United States
Almost 4 years using the app
AfterShip replied September 18, 2020

Hi there,

Thanks for your valuable feedback. Let me talk to the product team here and get back to you via email updates.

Best,
Shahbaz

November 21, 2023

Amazing service. Very informative and prompt answer.

CDLP
Sweden
Almost 4 years using the app
March 18, 2021

Works great. Easy to use. Streamlines process. I would highly recommend to other businesses...big or small.

'NUGGLES
United States
Almost 4 years using the app
Edited September 16, 2024

Customer support is super quick with reply and steps are straight forward. Aditya was a great help and made the steps super simple.

We Fit Lingerie
United States
Almost 4 years using the app
Edited August 30, 2024

Aditya is an amazing customer service agent. She went above and beyond. She was unbelievably patient and kind. She very quickly resolved my issue. AfterShip has always been easy to use and that is why we continue to use for our business.

boek
United States
Almost 4 years using the app
August 14, 2022

I reached out for support and they responded in less than 10 seconds, was very polite, and resolved my issue in less than a minute! Very knowledgeable and responsive.

King Kong Apparel
United States
Almost 4 years using the app
Edited October 27, 2021

Indispensable app to manage store returns. Furthermore, the customer service is very kind and immediately ready to solve any doubt or problem I encountere.

Nada Home
Italy
Almost 4 years using the app