Reviews (2,416)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

September 19, 2017

great app...this really came in handy

Thriftyjean
United States
Over 3 years using the app
February 14, 2022

Great app and great customer support. Only feedback would be to have AfterShip and Returns Centre be a bit more of a seamless experience. But apart from that, really powerful

Black Sheep Cycling
Australia
Over 3 years using the app
Edited April 21, 2022

We have been using the Aftership app for over two years now, and we are fully satisfied. Everything's automated and the support team is very reactive!

Poupette St Barth
Hong Kong SAR
Over 3 years using the app
September 21, 2021

Great app! but even better customer support, Ankush did a great job helping me with all my porblems.

Arianejewels
Spain
Over 3 years using the app
March 9, 2023

Moazzam provided excellent support through the online chat regarding return software for Shopify. He was patient, and knowledgeable, and provided practical solutions. His expertise in the Shopify return software was impressive, and he gave me the confidence to make informed decisions. I highly recommend Moazzam to anyone needing assistance in this area.

JOMI Compression
United States
Over 3 years using the app
March 24, 2022

Great app and good customer service! Used for quite some time, makes things easier and hassle-free compared to manually organising expecting returns.

Oxcloth
United Kingdom
Over 3 years using the app
July 15, 2021

They are extremely helpful and friendly if you have any questions about anything via chat. I was having a problem with the system generating a return label and they fixed it right away.

6 Pack Fitness
United States
Over 3 years using the app
September 24, 2021

Great app!! Makes it so easy for my customers to return. And the customer service is always there for any help

LAYNE VARGAS
United States
Over 3 years using the app
March 4, 2022

Returns Center is very user-friendly, easy for customers to manage, and wonderful if you are needing a more customizable tool. Support is wonderful, whether it comes to troubleshooting technical issues, implementing new ideas and add ons, or just listening to feedback and tools that could make Returns Center even better!

Lume
United States
Over 3 years using the app
September 5, 2023

quick and helpful support via chat

Cartel Label
Australia
Over 3 years using the app