Reviews (2,416)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

Edited April 14, 2020

AfterShip staff is great. Very responsive to suggestions and feedback. Great way to track your returns and communicate with customers.

K9 Sport Sack
United States
Over 3 years using the app
Edited May 3, 2023

It was my first try and I get wrong and I use a real purchase in the shopify store. It happens then that I could not erase the entrance used for "playing" with the app.
Please include a check box to delete error entrances.
Thanks.
The team was very much involved in solving the problem

K's Carpediem
Spain
Over 3 years using the app
April 23, 2021

I really love how this app centralizes all our return management efforts, and we can just have users email us directly through this app.

Nude Barre
United States
Over 3 years using the app
October 11, 2023

Great support and a very effective returns portal

POWERCUT®
Ireland
Over 3 years using the app
October 27, 2023

Solved the issues!

HPZ™ Pet Rover
United States
Over 3 years using the app
September 22, 2021

Highly recommend- Love how this app makes the return process so much easier for returns and exchanges. Customers get email updates throughout the entire process so they're in the know about their return. After a few weeks of using the app and having several returns in process, I accidentally deleted the app and lost all my data. Looking back I wish I never panicked because the AfterShip team was ...

Layered With Lace
United States
Over 3 years using the app
August 10, 2022

Awesome App! Handles returns in a breeze and taken the stress and administrative headaches out of returns - thanks!

Tactical Gear
Australia
Over 3 years using the app
January 29, 2024

Very good customer service!

ecologyst
Canada
Over 3 years using the app
January 26, 2024

The assistance Priyansh provided was fast and efficient. My issue was resolved within seconds.

All About Vibe
United States
Over 3 years using the app
September 25, 2021

The customer service is GREAT! The agent was very knowledgeable and quick to solve my issue. I look forward to my clients using this app

FITwear Co.
United States
Over 3 years using the app