Reviews (2,416)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

October 2, 2023

Ayushi is very kind and fast reactive, she helps me in about one minute to solve my questions. thank you
I love this app and their support

Siberica
Italy
About 3 years using the app
December 13, 2021

Priyanka was very helpful to my husband and I and got everything figured out for us! We had multiple things we needed figured out and she helped with every one of them!

Battleworn
United States
About 3 years using the app
May 29, 2023

A great app and the support system is excellent.
I like their prompt response and resolution of enquiries.

2EROS
Australia
About 3 years using the app
Edited December 2, 2021

Very easy to use app with perfect integration with Australia Post. Best returns app on Shopify App store hands down. High recommend. Great recent updates too

LOBOCKI
Australia
About 3 years using the app
January 26, 2021

We have used AfterShip for about 4 years now. We use both the tracking side and the returns side of it. It has grown with our business and made it easy for us to move up in prices. Would recommend.

Boho Beach Hut
United States
About 3 years using the app
April 20, 2023

Great customer support!
always answer quickly and solves all issues! friendly stuff.
the app is great as well

Thank you

Plaka Sandals
United States
About 3 years using the app
June 15, 2024

nice

Saudade
United States
About 1 hour using the app
August 8, 2017

Great app to sort out all your returns process and procedures. The app covers everything from Returns Policy to Instructions for the customer on how to return the product. Highly recommended if you want a streamlined returns process.
App was also very easy to install.
See it in action here: http://returns.shoptropicdreams.com/

Shoptropicdreams
Philippines
About 3 years using the app
Edited March 10, 2022

Support was super helpful with the set up of the account and was quick to responding to my questions

Project Blank
Australia
About 3 years using the app
February 3, 2021

Ritika was so helpful in chat! He answered all of my questions aureately and helped me get the information I needed.

Jonas Paul Eyewear
United States
About 3 years using the app