Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

January 30, 2018

Great app for streamlining the returns process.
A+ from me.

Wig Addiction
United States
About 3 years using the app
January 26, 2018

Great app, very useful and easy to use for customers and me after shipment. Highly recommended.

Viva Devine
Australia
About 3 years using the app
October 2, 2023

Ayushi is very kind and fast reactive, she helps me in about one minute to solve my questions. thank you
I love this app and their support

Siberica
Italy
About 3 years using the app
August 23, 2022

We use this for our returns - Its easy to use and we have a few members that are using at one time that works well

Mike's Dive Store
United Kingdom
About 3 years using the app
December 10, 2020

Support was quite good, app provide exchange(replacement) refund and store credit option which are worthy to us.

Latest Bedding
United States
About 3 years using the app
November 7, 2023

Moazzam helped me a lot! Thanks

SHE Global
Australia
About 3 years using the app
May 29, 2023

A great app and the support system is excellent.
I like their prompt response and resolution of enquiries.

2EROS
Australia
About 3 years using the app
Edited December 2, 2021

Very easy to use app with perfect integration with Australia Post. Best returns app on Shopify App store hands down. High recommend. Great recent updates too

LOBOCKI
Australia
About 3 years using the app
April 20, 2023

Great customer support!
always answer quickly and solves all issues! friendly stuff.
the app is great as well

Thank you

Plaka Sandals
United States
About 3 years using the app
August 8, 2017

Great app to sort out all your returns process and procedures. The app covers everything from Returns Policy to Instructions for the customer on how to return the product. Highly recommended if you want a streamlined returns process.
App was also very easy to install.
See it in action here: http://returns.shoptropicdreams.com/

Shoptropicdreams
Philippines
About 3 years using the app