Reviews (2,375)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its comprehensive features, seamless Shopify integration, and excellent customer support. It enhances the return process with functionalities like order tracking and exchange suggestions, making it especially beneficial for small businesses due to its affordability and free options. Ease of use and smooth setup are frequently noted, with customer support staff such as Neha, Aditya, and Moazzam singled out for their efficient and helpful service, often resolving issues quickly through Google Meet and screen sharing. Merchants recommend it for improving business operations and customer satisfaction.

Edited March 10, 2022

Support was super helpful with the set up of the account and was quick to responding to my questions

Project Blank
Australia
About 3 years using the app
February 3, 2021

Ritika was so helpful in chat! He answered all of my questions aureately and helped me get the information I needed.

Jonas Paul Eyewear
United States
About 3 years using the app
November 25, 2023

So far, so good

AMARA
United Kingdom
About 1 hour using the app
January 25, 2021

I use the app to automate my returns process. The customer service was extremely helpful. This is one part of my store that it is automated and let's me focus on soemthign else.

Moren Decor
United States
About 3 years using the app
November 23, 2017

Aftership is an amazing app. Having a branded tracking page brings your brand to the next level.

Pwn Apparel
Canada
About 3 years using the app
May 25, 2021

I am currently testing put this app but I must say Priyanka from the CS team was very diligent and responsive. I enjoyed my interaction. Support is key when making a decision on such apps.

DENALI Electronics
United States
About 3 years using the app
March 22, 2023

I recently had to contact AfterShip support regarding my returns centre. The agents were very helpful and were very persistent in helping me troubleshoot a resolution to a very tricky problem. I had a great experience with AfterShip agents and would definitely recommend their service to others.

2NDSKIN THE LABEL
Australia
About 3 years using the app
July 11, 2017

Before installing Returns Center by Aftership we were really messed up with our own return system that was so difficult to manage and now it's incredibly easy thanks to this amazing app! Seriously, you need to try it, saving time and money!

Kalonswim
Spain
About 3 years using the app
February 13, 2023

My experience with Aftership was great today! Rahul did a great job answering my questions and is very knowledgeable. Wonderful experience! Would recommmend Aftership, for sure!

Gerber Childrenswear
United States
About 3 years using the app
July 29, 2021

This app is easy to use and a real time saver! It saves time by automating our returns process so we know what is coming back and why. Our customers appreciate the quick and easy process for returns too. Win, win!

Weekends
Australia
About 3 years using the app