Reviews (2,418)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

Edited January 28, 2025

Moazzam was so helpful in figuring out our issue! He was very knowledgeable and patient and stayed with us until the problem was resolved. So appreciative! Thank you!!

SARDA™
United States
About 1 year using the app
October 15, 2020

I am enjoying using this app so far. It's very simple to get started and does what it says. Love it!

MILLI LONDON
United Kingdom
Over 2 years using the app
AfterShip replied October 15, 2020

Thank you for sharing your valuable feedback. Do let us know if you have any suggestions for us.

You can always use the chat option on your Returns center account if you need any assistance.
We are available 24X7.

Kind regards,
Sumit

February 1, 2021

TRASH TRASH TRASH BE WARNED!
So complex app. Miss leading support pages and caused so many bugs before and after I tried to use on 2 different stores

99Jersey
United States
Over 2 years using the app
AfterShip replied February 1, 2021

Hi,

Apologies for the inconvenience caused.

Give us a last opportunity to get all your issues resolved and make you a happy customer!

One of the experts will reach you in order to assist with your queries.

Kind regards,
Sumit

September 13, 2017

Awesome APP!! so easy to customize, works flawlessly!
Thank you AfterShip!

Lebambini
United States
Over 2 years using the app
May 19, 2022

Nous utilisons cette application pour gérer nos retours produit. La mise en place est simple, on s'y retrouve facilement dans l'interface, et il y a de nombreuses options pour adapter le processus de retours à nos besoins. En plus, l'équipe support est très réactive et à l'écoute.

iskn
France
Over 2 years using the app
August 22, 2022

Great Customer Support! App does exactly what our Customer Service needs it to do. Highly recommend!

Olsen Fashion Canada
Canada
Over 2 years using the app
July 19, 2021

Great app and customer support. Using it for the last 4 years. It never disappointed me. Highly recommended.

Tiaracle
United Kingdom
Over 2 years using the app
January 29, 2021

Great support, really recommend this app! They help me solved my problem in less than a day, really good communication.

HappyGun
United States
Over 2 years using the app
August 18, 2021

Great app. We used this app over the last year and it was an asset to our return process. Easy to use and developers are fantastic.

AlavonAuersperg.com
United States
Over 2 years using the app
December 30, 2021

The app is working out good so far and the support is great. However, if they would allow more style customization, that would be great.

Lauma Lingerie
Latvia
Over 2 years using the app
AfterShip replied December 30, 2021

Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support and the app is working as per your expectations.

I can see that you would like to have more customization options in the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@returnscenter.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Rupam
Team Returns Center