Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

April 5, 2021

Brishketu was extremely helpful guiding me with the API key and setting up the default label generation. Everything else has been really easy to navigate and set up. So thankful for the great app and customer service!

REBELLA
United States
Almost 3 years using the app
June 22, 2021

This app is super helpful for any clothing business selling on shopify as it integrates seamlessly.

THIS IS A LOVE SONG
United States
Almost 3 years using the app
November 25, 2023

So far, so good

AMARA
United Kingdom
About 1 hour using the app
November 9, 2021

The customer service has been great during the onboarding and setup phase. I would suggest this app to others.

Uashmama
United States
Almost 3 years using the app
July 16, 2021

Easy to use and set up however I wish they had Royal Mail as a shipping option. Many businesses in the UK use Royal Mail and this app doesn't accommodate to it.

Kicksldn
United Kingdom
Almost 3 years using the app
October 3, 2022

The app makes it easy for customers and our fulfillment team to track and process returns. I just had a support issue resolved, very patiently, by Samad.

Tradehome Shoes
United States
Almost 3 years using the app
April 15, 2021

This app has really helped us with out Returns process. I love how easy it was to set up as well as how easy it is for my customers.

Hilltribe Ontario
Canada
Almost 3 years using the app
May 31, 2021

Customer support is very helpful and fast with responding. The app also works very well and speeds up the returns process.

Alamour The Label
Australia
Almost 3 years using the app
November 8, 2017

This was just what we needed when we were trying to figure out how to make returns a streamlined and seamless process. So glad we installed AfterShip!

Lotusware
United States
Almost 3 years using the app
August 12, 2021

I'm still figuring out how it works step-by-step and feels not that difficult to do so far. Obviously, the support chat service is awesome. The response was fast and good.

stylepalm
United States
Almost 3 years using the app