Reviews (2,376)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its comprehensive features, seamless Shopify integration, and excellent customer support. It enhances the return process with functionalities like order tracking and exchange suggestions, making it especially beneficial for small businesses due to its affordability and free options. Ease of use and smooth setup are frequently noted, with customer support staff such as Neha, Aditya, and Moazzam singled out for their efficient and helpful service, often resolving issues quickly through Google Meet and screen sharing. Merchants recommend it for improving business operations and customer satisfaction.

November 8, 2017

This was just what we needed when we were trying to figure out how to make returns a streamlined and seamless process. So glad we installed AfterShip!

Lotusware
United States
Almost 3 years using the app
January 20, 2024

helpful, friendly

SuperStar Bedding
United Kingdom
15 minutes using the app
August 12, 2021

I'm still figuring out how it works step-by-step and feels not that difficult to do so far. Obviously, the support chat service is awesome. The response was fast and good.

stylepalm
United States
Almost 3 years using the app
December 15, 2021

Highly recommended the app. perfect and super quick! Customer service helped me out directly. very happy with the service ;)

Lamp Shade Solution
United States
Almost 3 years using the app
Edited February 24, 2021

I like this app. It makes it very easy to request a return/exchange. They are very helpful in the "chat" feature, and they take their time answering all of your questions.

Code Classic Apparel, LLC
United States
Almost 3 years using the app
July 18, 2021

Liked what I saw of the trial, though there were some initial hiccups with setup. Excellent and thorough customer service to work around the hiccup - recommended!

Deus Ex Machina Motorcycles
Australia
Almost 3 years using the app
February 13, 2021

I use this app for managing my returns. It is easy to set up, and the support is great. Totally recommended

STRANGERS & LOVERS
United Kingdom
Almost 3 years using the app
Edited April 8, 2021

These app is exactly what i look for and working well! Also their customer service is very good and helpful. I could make a return page on my website well :)

Lara Daisy
United States
Almost 3 years using the app
October 13, 2017

This app works like a charm. Easy to setup, customisable and a very good tool.

Velvet Scarlet
Belgium
Almost 3 years using the app
March 9, 2022

Love the simplicity, easy to use of this app. The Support team is always there for us when we have questions!
Strongly recommend this App

AA DANCE COSTUMES
United States
Almost 3 years using the app