Reviews (2,374)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
**Value** - **Affordable and Cost-Effective**: Merchants appreciate the robust features at an affordable price, with no hidden fees. - **Free Plan Availability**: Beneficial for small businesses or those with few returns. - **Positive Business Impact**: Helps track returns and improve the return experience, aiding in customer retention. **Feature Set** - **Comprehensive Features**: Includes tracking orders, creating return centers, and suggesting new items for exchange. - **Easy Integration**: Smooth integration with Shopify. - **Customization and Flexibility**: Easy to customize and navigate. - **Free Trials**: Allows testing functionality without commitment. **Performance** - **Exceptional Customer Support**: Praised for representatives like Aditya, Neha, Moazzam, and Harvinder. - **Quick Issue Resolution**: Fast, responsive, and helpful support, sometimes via Google Meet or screen sharing. - **User-Friendly Setup**: Easy to set up, with available support for guidance. - **Continuous Improvement**: Receptive to feedback and constantly improving.
Refine
-
By rating
I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.
Hi there,
Thanks for your valuable feedback. Let me talk to the product team here and get back to you via email updates.
Best,
Shahbaz
Customer support is super quick with reply and steps are straight forward. Aditya was a great help and made the steps super simple.
Works great. Easy to use. Streamlines process. I would highly recommend to other businesses...big or small.
Aditya is an amazing customer service agent. She went above and beyond. She was unbelievably patient and kind. She very quickly resolved my issue. AfterShip has always been easy to use and that is why we continue to use for our business.
Indispensable app to manage store returns. Furthermore, the customer service is very kind and immediately ready to solve any doubt or problem I encountere.
they have very good customer service. Fast and accurate. i highly recommend you use this app for your business.
The process is seamless for the customer and is quick and easy. Makes the process much easier for me and I love it.
I really love how this app centralizes all our return management efforts, and we can just have users email us directly through this app.
Overall the app has worked great for our needs and support was helpful with any requests as ever needed.
I honestly have had so many problems with Aftership's setup I am giving 5 stars to Neha for helping us set up the right settings. Thank you Neha!!