Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

July 21, 2021

The app is quite useful in the confirmation of the state of return items beforehand. Highly recommend.

Enda
United States
Over 1 year using the app
January 11, 2022

This app is so helpful for customers who need to make a return! Their customer support is wonderful and extremely helpful!

Simply Lauren Rose
United States
Over 1 year using the app
November 18, 2021

I was having issues setting up my domain, and Sanjeet was incredibly helpful. He connected with me over Google Meet and walked me through the entire process. Excellent customer service and very knowledgable!

Seattle Love Co.
United States
Over 1 year using the app
October 2, 2023

Ayushi is SO helpful! Very quick to respond and is able to help me out with all of my questions regarding billing and how to find invoice statements. The customer service with Aftership is AMAZING! High recommend (:

Stitch And Feather
United States
Over 1 year using the app
June 23, 2021

User friendly for both customers and customer service representatives. Resolve my service issues quickly.

SFERRA
United States
Over 1 year using the app
April 24, 2023

Very good technical support and very patient! I was wanted to upgrade my account with a few things and it made my busier much better

Livable Hair
Canada
Over 1 year using the app
September 8, 2017

I love After Ship returns! This return center helps track and manage any returns. Great app and it integrated seamlessly with my Shopify store!

Exercising Faith
United States
Over 1 year using the app
February 10, 2021

App works brilliantly. Really helpful customer service, resolved my query in a matter of minutes. I would definitely recommend this to fellow Shopify users looking for a seamless returns process.

Montirex
United Kingdom
Over 1 year using the app
August 10, 2022

Helps our small team keep up with our customer support. Side Note; The Dev support is phenomenal for sellers.

MuseumPrints
United States
Over 1 year using the app
February 25, 2021

Great app, good customer support The return process is very easy and friendly user interface Thank you

The Korean Fashion
Australia
Over 1 year using the app