Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

Edited January 13, 2022

Fast response. I requested tech support to remove the 'Powered by Aftership". They did it right away. Thank you!

Jin Jacks
Canada
Almost 2 years using the app
January 2, 2018

Beautiful free app to use. I love it very much. Works well. Allow customer to have the freedom to do a return on site. You may take a look at our site to see how "AfterShip Returns" works and looks like. Thank you! :)

Timeless Fate LLC
Certified Jewelry
www.timelessfate.com

Kimhudson
United States
Almost 2 years using the app
July 11, 2017

Absolutely love it! I am very happy with the app. It helps me organize my store's return process big time and I don't get questions from customers asking me how to return the product anymore, which saves me tons of time and energy. Everything is documented and professional. I indeed tailored it a bit according to my own store policy. It is just perfect.

Azura Jewelry
United States
Almost 2 years using the app
February 20, 2023

Amazing app and the online support is really useful. They were very fast at responding and solved my problem straight away.

SWEAT //SZN
United Kingdom
Almost 2 years using the app
November 10, 2021

Speedy and excellent customer service. I appreciate their patients with me while guiding me on getting my trial extended.

Rossie HomeⓇ
United States
Almost 2 years using the app
July 19, 2021

Very easy to use returns solution and support is very helpful. Does exactly what we needed. Highly recommend!

Wishbeads
United States
Almost 2 years using the app
February 25, 2021

Very nicely made application & great support - this solves a real painpoint for us around generating return labels

Cornelia James
United Kingdom
Almost 2 years using the app
January 27, 2022

Excellent app and great customer service. You can chat with them and they will help you solve any issues.

Luxy Lux Beauty
United States
Over 1 year using the app
September 8, 2021

I use this app for my returns. The integration is easy, and customer service usually responds quickly.

Beguiling Phenix Boutique
United States
Over 1 year using the app
August 13, 2017

Every store with tangible items needs this app. One of things that stops people from buying is the return process. This puts us on about the same level as big retailers. Thanks for a great app www.nothingbutsounds.com

Nothingbut Sounds
United States
Over 1 year using the app