AfterShip Returns , 2,266 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.

Edited January 14, 2022

Samar went above and beyond to ensure all of my questions were answered. Amazing experience thus far using this platform.

BELLA Loves Me
United States
8 months using the app
October 6, 2017

Extremely useful app for cutting down on customer service issues

Cody Currans Store
United States
8 months using the app
January 14, 2022

The customer service provided by Samad through the Returns Center was awesome! He was super helpful, very professional, and extremely patient! I feel better knowing he is handling my concern, and I have full confidence in his ability to resolve my issues!

Pink Dust Cosmetics
United States
8 months using the app
October 8, 2017

Simplicity at it's finest! Great app and definitely recommended. Returns are easier and more stress free with this app!

-Abreumx

The Mx Company
United States
8 months using the app
December 12, 2017

great app! easy to install and to use

Roozoda
Singapore
8 months using the app
Edited April 26, 2022

good feature ... but the return labels are expensive
good customer service... first few days customers had hard time downloading the labels but then it got ok

Emamor
United States
8 months using the app
August 11, 2017

This makes handling returns so much easier. I'm surprised Shopify doesn't include return handling by default, but this app fills the gap nicely.

Stone Harbor Hardware
United States
8 months using the app
October 8, 2017

Excellent app! Highly recommended!

Luxotech
United States
8 months using the app
April 22, 2021

They have been really helpful with the configuration and making sure things are as expected on our end. A very easy user friendly app with so much functionality for such a cost effective pricing. Highly recommend.

San Diego Hat Company
United States
7 months using the app
January 4, 2022

I use this for my returns. Haven't been using it long, but so far it is working well and easy to use. Customer service is really, really helpful!

Prominence Home
United States
7 months using the app