Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and customizable widgets and email templates. Its ability to collect numerous reviews is seen as a key feature for building customer trust and enhancing store performance. Merchants also value its competitive pricing and integration with platforms like Klaviyo. The customer support is praised for being quick, responsive, and knowledgeable, making it a valuable tool for boosting conversion rates.

July 21, 2023

I am very happy I went with reviews. They are always very helpful and personal whenever I query anything on the live chat and it is an easy-to-use system.

Annie Apple
United Kingdom
Over 2 years using the app
Reviews.io replied August 2, 2023

We are very happy to have you here with us at REVIEWS.io :) if you ever have any further questions then our live-chat service is always available to you!

July 26, 2023

Best reviews app. Customer service is INCREDIBLE. Widget is really customizable and the team really helped me to get every steps done fast.

Hooké
Canada
Over 1 year using the app
Reviews.io replied August 2, 2023

The team is so happy to hear you think so - we agree! Our incredible customer service team is here for you to help you get the most of our platform :) If you ever need anything else or want to take a deeper look into our features, just let the team know!

September 7, 2023

A very straighforward and user friendly platform with top class customer support. Instant replies from the help desk during office hours. Highly recommended.

hersey-and-son
United Kingdom
3 months using the app
Reviews.io replied September 14, 2023

Thank you so much for your great feedback, we really strive to be the friendliest and simple but most effective platform. Our customer support team is always available to you 24/7 should you need to discuss anything from new features to best practices.

Let us know if you need anything!

May 18, 2023

Excellent review app, wonderful support and customer service. Really efficient plug ins and widgets, have enjoyed using this in the business.

TLC Sport
United Kingdom
Over 2 years using the app
June 2, 2023

App works great. Has a lot of really useful features such as the Nuggets. Also, the customer service has been top notch!

Off Road Tents
United States
About 1 year using the app
Edited July 4, 2023

My customers love it. It increased my conversion rate. Also the image option is very nice. Their customers support is quick and very helpfull. Can recommend it to everyone!

NiederlandeShop.de
Germany
4 months using the app
Reviews.io replied July 10, 2023

We absolutely love that your customers love it :) Happy to hear that you found our support quick and helpful, we're always striving to be the best we can be for our clients. If you need support again, you know where to find the team! Always here for you :)

June 14, 2023

Legendary assistance as always, quick and friendly solutions every time.

Thanks guys, it's a pleasure working with you! <3

Jimmy Joy
Netherlands
Almost 2 years using the app
June 15, 2023

Great service from the support team at reviews.io. Each time I've needed some assistance the team have been very responsive and have resolved the issue quickly and efficiently. Highly recommend.

shelved.co.uk
United Kingdom
About 1 year using the app
August 1, 2023

Great app and really good customer support team! We have been collecting far more reviews with more images too. And these all look great on our site with their widgets.

Edmunds Cocktails UK
United Kingdom
About 2 months using the app
Reviews.io replied August 16, 2023

Thank you so much for your amazing review! We're glad you had a great experience with our support team. Any further questions and we're here to help!

August 10, 2023

We've been with Reviews.io for years now across Magento and now moving over to Shopify. It's hassle free, full of features with support you can rely on when needed. Definitely recommend for anyone who wants to take company and product reviews seriously.

Hairdressing Supplies
United Kingdom
About 1 month using the app
Reviews.io replied August 29, 2023

Thank you so much for your review, we really appreciate your loyalty and that we were able to support with your migration to Shopify. We'll continue to make our solution as streamlined and hassle-free, but if you do have any issues - our live chat is available 24/7!