Product Reviews ‑ Reviews.io

Collect text & video reviews from your happy customers

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Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    91% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    3% of ratings are 1 stars
111 - 120 of 284 reviews

Selfie Skin AU

The best review app I've come across. The customer service is second to none. Always on chat, phone if you need, and help you do everything from setting up your reviews on-site, to building email funnels with you and everything in between that you need to make this process work! Thank you so much Cam, Kehan and Cole. All your help is greatly appreciated. MOVE TO REVIEWS.IO RIGHT NOW. I have with both of my e-commerce businesses.

Bevilles Jewellers

Great tool and highly recommended. We are using this tool to get Company Ranking, Product Review, and Local Store Ranking. The tool is integrated with Shopify and will allow us to integrate other channels via API. Their support team is outstanding. They give solutions to all requests and set up everything in no time.

Paws in Padstow

I found the app itself did not provide sufficient guidance on how to use it with Shopify and didn't realise there was different code for using widgets until I contacted support. 5 stars otherwise. (I did not use the auto-install feature, but installed the code myself so cannot comment on that part) However, on both occasions I contacted support, they were very helpful and I am pleased with how things are going. In a short amount of time, rich snippets and our Reviews.io business profile appeared in Google SERPs so Google does clearly value the service provided by Reviews.io.... but what I love the most about this platform is that I get to own my business' reviews and do what I want with them... unlike another well known reviews platform.

LSTX LLC

Update 10-4-21
Someone else reached out and made it right. Had the widget installed, confirmed which one to install on, confirmed it was installed on theme named. It's much appreciated. Summary: Since I've been using Shopify for 5+ years, it's appears to be standard practice that when another company does an install, they make a copy of the current them and rename it with their name "Brian App name of theme." They do not go and give it a random name let alone a name it after a theme that was deleted from Shopify. It isn't about the $99, it's the priceable. The Details:
I installed the app, attempted to use the auto install and it didn't work. Given Shopify has had a recent update to themes, no worries. Sept 1st. I reached out to support and they had someone to install the widgets on my site.
Sept 2nd support said they would install the theme. Awesome!!!!
Sept. 9th they install the app again, I didn't catch the email and reply no problem, we'll install the app.
Sept. 14th App not installed but customer service said hey we got your back, it hasn't been installed but still working on it. The issue is taking longer than expected. Awesome, aware but still working on it! In the process of this going on, I noticed Shopify made updates to the way themes work and redownloaded my theme. I started to edit the them based on the way new themes work. Some date in-between the install was done.
Sept. 25th I finish the new theme and publish to live. I delete the Theme named with 9-5-21. The current theme name is 9-25-21 (my way of record keeping).
Sept 27th. Msg from Support "Hello Brian! Ticket #3843
Our developer was not able to find the theme our auto-installer would've created, so they have duplicated your live theme and renamed it '[REVIEWS.io] Prestige 9-5-21 - Dirty', and installed Polaris and Rating Snippet in there. You would need to publish this theme if you are happy with it. Please review it and let us know if you have any questions or concerns, Have a great day!" My reply "Yeah, I saw it well after I had built out a new theme due to the recent updates. My page doesn’t appear to be showing reviews and I had the auto install run." Them: So you need to install again.
Me: Yes, please. Them: can you confirm the exact theme these need to be installed for? Me: A copy of the current theme is fine. I want to point out the current name of my theme is named with 9-25-21.
There is a new theme with a date of 9-5-21, which I deleted as that isn't the correct theme (I thought maybe I didn't delete it the other day). Sept. 28th
Them: The developers have now reinstalled for you Me: I do not see where they installed it. [ I check my current theme, along with not seeing a new copy of the live theme with a 9-25-21 date]. Me: When I wrote in, I stated it was installed on the wrong theme. I need it installed on the current theme. I deleted the one titled Dirty and awaited an install. Today, I saw "dirty" was back when I had already deleted it.
So did they install again on dirty or did my 2nd request get 100% missed? Them: No we installed on a copy of the current theme. Me: You're telling me your Dev team made a copy of my current theme named Prestige Live 9-25-21, and renamed it to Reviews.io Prestige 9-5-21 dirty" and installed??? Them: Yes. So if you want to install again it will be $99.

PICARD Lederwaren

Only done the onboarding so far but the service is incredible and everyone is super helpful. The integration with other apps works perfectly fine and I'm looking forward to having review.io live!

KetoPint

Learning this platform with so easy. Thank you, Carlus for the assistance with Keto Pint's account.

Assots London

I would highly recommend reviews.io. They have plans suiting all scales of business with an excellent and prompt support team. Cameron is a great asset to the company as well. He was super helpful with all things from providing us the best suited plan to its implementation on the account. Must have!!

Herbal Essentials Skincare

Glenn was really helpful in taking me through the platform and showing me everything that can be achieved with Review.io. I can't wait to get started!

SportHacks

Awesome service! Great product! The best review platform by far. We are very happy with the product & the team supporting us with every issue.

Pittsburgh Spray

Top notch way to collect reviews amazing integrations with klavyio and great support there the best!

Developer reply

September 3, 2021

I'm glad you are liking the solution.

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