Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless integration, and efficient support. Its customizable review widget and surveys adapt well to individual store themes. The app's ability to collect numerous company and product reviews has enhanced customer trust and social proof. Merchants find the pricing fair and value for money, noting an increase in store performance and review collection.

June 6, 2023

Slick platform with great customer service. A reliable review brand for building customer trust, and really simple to use as a seller and for my customers.

Golden Buoy
United Kingdom
Over 2 years using the app
June 14, 2023

So far it has been a week since we have moved from JudgeMe to reviews.io and I say there is no turning back. Incredible customer services with quick responses, a ton of features not found elsewhere on the Shopify platform. We're using things from creating your own custom surveys, Klaviyo integration, company & product reviews, google review stars (which is fantastic!). Also there's full library of widgets that can be easily inserted throughout your theme, and for anyone on Shopify 2.0, you'll understand. Big shoutout to the whole team, we're looking forward on working with you folks, keep up the good work!

TACOMABEAST
United States
8 days using the app
Reviews.io replied June 30, 2023

Wow, wow, wow! Thank you for being a REVIEWS.io new customer with such positive feedback! We look forward to you being a customer with us for many years to come and is fantastic to hear you are using the features mentioned, I have no doubt you will enjoy the solution and all the benefits of creating a great strategy around our platform features. The team really appreciates your fabulous feedback. Welcome to the REVIEWS.io family!

September 7, 2023

A very straighforward and user friendly platform with top class customer support. Instant replies from the help desk during office hours. Highly recommended.

hersey-and-son
United Kingdom
3 months using the app
Reviews.io replied September 14, 2023

Thank you so much for your great feedback, we really strive to be the friendliest and simple but most effective platform. Our customer support team is always available to you 24/7 should you need to discuss anything from new features to best practices.

Let us know if you need anything!

June 28, 2023

Great app and Excellent customer support.
Maddox was very helpful in helping us setting up some features and fixing some issues we were having.

Go Mate Drinks
United Kingdom
About 1 year using the app
Reviews.io replied June 30, 2023

Amazing to hear this! Thank you so much and Maddox will be very happy to hear you are happy and things are going well for you! Don't forget to pop into the dashboard and check out features that you may not yet be using, we really do like to make sure all accounts are performing to the highest of standards, so if there is anything you would like to discuss feature wise, then please do jump on our live chat and we will be happy to help advise and assist :)

June 21, 2023

always helpful customer service! app is great and easy to use / setup. customer service is almost always avail

NIPYATA!
United States
Over 1 year using the app
June 15, 2023

I've been using this app for 2 months now on the free plan. It was okay to install everything following the instructions on the dashboard. The Customer Service is superb! I've spoken to them twice, and my issue was solved straight away! Highly recommend!

CACAO LONDON
United Kingdom
3 months using the app
June 19, 2023

The app is easy to use and very intuitive. The support is always happy to help and problems can be solved within minutes.

Lotao
Germany
11 months using the app
July 19, 2023

I have been loving this app!!! My clients are able to easily review my products which helps convert sales. Their help team has been very responsive and helpful any time I have reached out. I would highly recommend this app.

Shopella
United States
25 days using the app
Reviews.io replied August 2, 2023

Thank you for your amazing review, we're glad to hear you're loving our app! We love that :)

Thank you for your recommendation, we really appreciate that and we'll continue to provide the best service when you have any issues or questions :)

We're always here on our live chat service for you!

August 15, 2023

I've been using the App for a week now and I'm really impressed with the app and especially with the support! The onboarding process was super comfortable and even with more complicated questions, the support was always there to help me and did a really good job. The backend is very clear and easy to navigate. The integration with Shopify is easy and all widgets are visually very attractive. I also find the price-performance ratio very good compared to other providers, the costs are transparent and the scope of functions great. I am thrilled all around and recommend this app to anyone who wants to collect reviews on an independent platform.

albrechtgold
Germany
13 days using the app
Reviews.io replied August 29, 2023

Welcome to REVIEWS.io! We're so happy to have you here and look forward to working together :) Thank you for your amazing feedback on our platform, we'll continue to make our solution even better! If you have any further issues or questions, please let us know!

June 6, 2023

Really good and easy-to-access support, Maddox was super helpful with helping us set up our account.

ModishFurnishing
United Kingdom
9 months using the app