Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and customizable widgets and email templates. Its ability to collect numerous reviews is seen as a key feature for building customer trust and enhancing store performance. Merchants also value its competitive pricing and integration with platforms like Klaviyo. The customer support is praised for being quick, responsive, and knowledgeable, making it a valuable tool for boosting conversion rates.

June 16, 2023

Maddox was really helpful and quickly dealt with our issue quickly and professionally.
Always a great service.

Queer Lit
United Kingdom
8 months using the app
January 10, 2024

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Make A Wish!
Chile
7 days using the app
August 9, 2023

Great support from the team all around. They have been very helpful in our migration of platforms! Excited to see how the platform performs once we are up and running :)

Plant People
United States
16 days using the app
Reviews.io replied August 29, 2023

Thank you so much for your review, we're super happy to have you on our platform :) Welcome! If you have run into any issues, be sure to contact our team who are ALWAYS available :) or if you just wanted to learn more about a feature! Always here for you!

October 16, 2023

Great customer support. Spoke to Adam on the service desk and he helped with my installation of the widgets required on my website. Very Knowledgable and helpful.

TheSecretVillageShop
United Kingdom
4 days using the app
Reviews.io replied November 22, 2023

Super happy to hear that Adam was able to help you with your set-up! 🌟 If you ever need anything else, our live chat team is there to help and assist!

October 2, 2023

Preis-Leistung ist wirklich top! Wir hatten vorher trusted Shops für die Shop Bewertungen und judge.me für die Produkte. Nun haben wir beides in einem für einen wirklich tollen Preis. Toll ist auch, dass wir Reviews.io auch mit Klaviyo verbinden können und hier die Bewertungsabfragen raus senden können.

Was nicht ganz optimal ist, ist das unser Shop wenn wir alle möglichen Banner online haben an Page Speed verliert. Der Start war bei uns auch etwas holprig, da die Entwickler am Live Theme gearbeitet haben und manche Bewertungen dann doppelt und dreifach angezeigt wurden. Man muss allerdings sagen, dass das Team dann schnell reagiert hat und das Problem gelöst wurde.

OPTIMUM PERFORMANCE®
Germany
8 months using the app
August 7, 2023

The reviews.io team are consistently quick and useful in getting back to us – and are always friendly and helpful!

Canopey
United Kingdom
3 months using the app
Reviews.io replied August 23, 2023

Thanks for your great review, we really appreciate your amazing feedback! We take pride in delivering the best customer experience for our clients - we're here for you on our live chat if you need anything else!

September 6, 2023

So much information at your fingertips! Terrific service and follow-up.

My Pet Chicken
United States
About 1 year using the app
Reviews.io replied September 11, 2023

Thanks for the great review, we're always looking at the best ways to provide consumable information for our valued customers :) Our live chat team is always here if you need any further info or if you'd like to discuss features available to you!

August 9, 2023

Works great for us. More trnsparency for our customers is always welcom. Nice App - which works perfectly.

BERLIN EAR GUARD® OHRSTÖPSEL SHOP
Germany
3 months using the app
Reviews.io replied August 29, 2023

Thank you so much for your amazing review, the team is super happy to hear that our app is working perfectly for you. We strive for perfection which is why we are constantly pushing out new updates to continue to be the best! If you need any help or support, our live chat is always open! :)

May 19, 2023

Thanks very much for your help, the support has been exceptional.
Look forward to working with you over the next few months

Bareback Footwear
United Kingdom
28 days using the app
July 12, 2023

Works perfectly! Customer support was very helpful as well! Can highly recommend. I moved over from Trusted Shops to review.io

sleep.ink
Germany
2 months using the app
Reviews.io replied July 18, 2023

Welcome to REVIEWS.io! We're so happy to have you :) glad you feel our support is helpful, we're always here for our customers and strive to provide the best service. Any further questions or just for a chat and we're always available on our live chat!