REVIEWS.io Product Reviews , 654 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, customizable features, and seamless integration with platforms like Shopify and Klaviyo. They value its ability to manage a large volume of both company and product reviews, display Google review stars, and push reviews to platforms like Walmart. Unique features such as custom surveys and a widget library are also praised. The customer support is recognized for its promptness and helpfulness. The competitive pricing model is seen as offering good value. Merchants find the app beneficial for improving conversion rates, monitoring and responding to reviews, and enhancing products based on customer feedback.
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So much useful help from Vilash, really wanting our business to make the most of the account we have and the many benefits. Much appreciated.
I really like how easy it is to use this program as a whole. The design is clean, easy to understand, and simple to use, which I really like. The learning curve was not too steep, which made using the software very easy and simple for me. It's clear that the main goal of its creation was to help people understand it.
I can't end this review without mentioning how much help Leila gave me when I started working there. Her advice was very helpful.
Leila's deep knowledge of the software and her ability to explain it in a way that was easy to understand made the training process much easier for me.
Thank you, Leila, for making my time so much fun. You set a high standard for customer service.
Thank you so much for your amazing review, Leila is an incredible team member here at REVIEWS.io and we're so glad that she was able to help you. She and the rest of the team always set the bar as high as we can for our clients. If you ever need anything else, our team is always available for you!
Works exactly how I wanted it to and really helpful customer service. Thanks Maddox and shoutout to Joe
Thank you for your amazing reviews and shoutouts for our super team members; Joe & Maddox! If you have any further questions or want to discuss any of our features, our team is always available to you!
Best support out there! And great features which are really easy to implement in to the shopify store!
Glad you think so! We agree ;) our team is always striving to be the best for the benefit of our customers so reviews like this are great to hear! If you have any more questions you know where to find the team!
I have just started on Reviews.io but so far I am impressed with their support and service. Thank you!
Easy to integrate, lot of improvements in just a few months and the support is super-responsive and helpful.
Support was great, helped me to fix a bug quickly - thanks, Maddox :)
I had issues installing the widget correctly but now it works.
Amazing to hear this! Maddox is fantastic and we're glad he's been able to assist! Don't forget to pop into the dashboard and check out features that you may not yet be using, we really do like to make sure all accounts are performing to the highest of standards, so if there is anything you would like to discuss feature wise, then please do jump on our live chat and we will be happy to help advise and assist :)
Helpful and easy to use! I wouldn't go anywhere else this is the perfect app and platform all the way around!
The support was very helpful to answer my question and did assist me with several tasks while integrating the app into my store and importing existing reviews.
Very professional communication and excellent service!
I have been chatting for over 2 hours, asking for help setting up reviews.io app and influence. The chat was getting me nowhere and sadly they refused to switch to a call or zoom unless I had paid for a professional plan.
Hi there,
We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction and as a gesture of goodwill, our team completed your requested installation.
Unfortunately, due to the plan you are currently on, we do not offer Telephone support which is highlighted on our Plans & Pricing page https://www.reviews.io/front/pricingplans
Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most.
If you have any further questions, our team will be more than happy to assist via live chat.
Kind regards
Support
REVIEWS.io