Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable features, and seamless integration with platforms like Shopify and Klaviyo. They value its ability to manage a large volume of both company and product reviews, display Google review stars, and push reviews to platforms like Walmart. Unique features such as custom surveys and a widget library are also praised. The customer support is recognized for its promptness and helpfulness. The competitive pricing model is seen as offering good value. Merchants find the app beneficial for improving conversion rates, monitoring and responding to reviews, and enhancing products based on customer feedback.

May 19, 2023

Thanks very much for your help, the support has been exceptional.
Look forward to working with you over the next few months

Bareback Footwear
United Kingdom
28 days using the app
August 16, 2023

Works exactly how I wanted it to and really helpful customer service. Thanks Maddox and shoutout to Joe

Zincello
United Kingdom
18 days using the app
Reviews.io replied August 29, 2023

Thank you for your amazing reviews and shoutouts for our super team members; Joe & Maddox! If you have any further questions or want to discuss any of our features, our team is always available to you!

September 13, 2023

I have been chatting for over 2 hours, asking for help setting up reviews.io app and influence. The chat was getting me nowhere and sadly they refused to switch to a call or zoom unless I had paid for a professional plan.

Zerolla
United Kingdom
About 1 month using the app
Reviews.io replied September 15, 2023

Hi there,

We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction and as a gesture of goodwill, our team completed your requested installation.

Unfortunately, due to the plan you are currently on, we do not offer Telephone support which is highlighted on our Plans & Pricing page https://www.reviews.io/front/pricingplans

Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most.

If you have any further questions, our team will be more than happy to assist via live chat.

Kind regards
Support
REVIEWS.io

May 12, 2023

@vilash has been super helpful in sorting some problems inherited by our agency. Very efficient and practical advice.

Quinola
United Kingdom
8 months using the app
July 7, 2023

We had a few questions and therefore contacted the team. Really quick and helpful support from Maddox. Thank you so much

MIGHTY PEAKS
Germany
About 2 months using the app
Reviews.io replied July 12, 2023

Thank you so much for your review and name drop for Maddox - we're glad you appreciate him as much as we do! Any further questions please reach out to our support team and we'll be happy to assist in any way!

July 21, 2023

I really like how easy it is to use this program as a whole. The design is clean, easy to understand, and simple to use, which I really like. The learning curve was not too steep, which made using the software very easy and simple for me. It's clear that the main goal of its creation was to help people understand it.

I can't end this review without mentioning how much help Leila gave me when I started working there. Her advice was very helpful.

Leila's deep knowledge of the software and her ability to explain it in a way that was easy to understand made the training process much easier for me.

Thank you, Leila, for making my time so much fun. You set a high standard for customer service.

Profusion Cosmetics
United States
About 17 hours using the app
Reviews.io replied August 2, 2023

Thank you so much for your amazing review, Leila is an incredible team member here at REVIEWS.io and we're so glad that she was able to help you. She and the rest of the team always set the bar as high as we can for our clients. If you ever need anything else, our team is always available for you!

May 31, 2023

We have been using reviews.io for some time already. Whenever we have some technical issue or concern, the team is always ready to help us. If you are with TP at the moment, go and swap to reviews.io how we did!.

TruClothing
United Kingdom
About 1 month using the app
July 12, 2023

Best support out there! And great features which are really easy to implement in to the shopify store!

noritual lab
Germany
29 days using the app
Reviews.io replied July 18, 2023

Glad you think so! We agree ;) our team is always striving to be the best for the benefit of our customers so reviews like this are great to hear! If you have any more questions you know where to find the team!

June 23, 2023

I think its best reviews tool on the market. I really like the team and the features are so good. Only thing I could criticize is the pricing of the UGC feature, which could be 40-50$ cheaper.

Bems Home
Germany
7 days using the app
Reviews.io replied June 30, 2023

Its fantastic to read such amazing feedback from our clients new and existing on our solution, really great to hear and we hope your journey with us continues for years to come! Your feedback is appreciated regarding the UGC feature and I will be sure to pass this on to the correct team member for you. Any advise around your account, please do jump on live chat and the team will always be happy to help!

April 28, 2023

@Kai is very helpful and quick when needed. He took the time to explain for me what I needed to do.

GRIPP.ONE
Sweden
3 months using the app