Reviews (712)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for collecting numerous product reviews, enhancing product credibility and customer trust. They value its easy setup, customizable widgets, and robust features like Google seller ratings and marketing platform integrations. The responsive customer support, accessible via live chat and email, is frequently praised for its efficiency.
Refine
-
By rating
Super tool. Just integrated it. Excited how that will effect our numbers. For some points you need a developer. Very happy with the support team!
Thank you for your amazing review! If you ever need anything, our support team is always available for you :)
Great support, so fast, very trustworthy. You can definitely rely on their support. It took me two days to solve a problem, but it only took them 15 minutes to solve it.
Thanks for the great review - I'm glad we could solve that for you! You can always come to us if you have any other issues! 🌟
Great support team, I had the pleasure of dealing with Leila who was super helpful and solved my issues
Thank you for the fantastic review! We’re thrilled to hear that Leila provided you with such great support and was able to solve your issues. We’re proud of our team and glad to know they made a positive impact on your experience.
If you ever need further assistance, don’t hesitate to reach out—we’re here to help!
fantastic support and easy to use. I'm happy about next features, if i scale my little shop.
Thanks for your fantastic review! Little or big, our support will always remain the same! We love supporting all of our clients 🫶
Our live chat is always open if you need anything else!
Thanks you Leila! Super helpful to walk me through how to set things up and answering my questions.
Leila is awesome! If you ever need anything else or want to discuss the platform - we're here for you! 🫶
Great support - always quick turnaround. Would love that there is a API reference of liquid code, on how to implement the different snippets.
Thank you so much for your amazing review! If you ever need anything else, please let us know!
So far, so good. The support is really excellent - if there is an issue you can get support and get it resolved almost instantly. The service itself appears to be working very well too - the widgets are great, and customers do respond to the inviting and engaging review request emails pretty well - its easy to submit a review which is whats really important.
Absolutely no customer service there. I uninstalled their app and there is still code on my website. After 3 days no respons at all on a question I've send. Pffff
Hi there,
I'm sorry to hear about your frustrating experience with our product and customer service.
We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible.
Our team has reached out and assist in resolving this issue, however, there has been no response as of yet.
If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist.
Kind regards
Support
REVIEWS.io
ABSOLUTELY DO NOT RECOMMEND.
Make sure to review all the points below based on our recent experiences with the Reviews.io & Influence.io platform before considering a switch, in order to save both time and money.
1. We have encountered a significant lack of understanding regarding the impact of their loyalty program on our revenue. It has been challenging for us to evaluate how customers who have joined our loyalty program are affecting our income. It is crucial to note that this is a feature that their competitors already offer, and it is one that we have actively sought on the platforms.
2. Another issue we have come across is the inability to edit email templates and insert links to our website when communicating with customers through the Reviews & Influence platform. They only promote their own platform, so as a brand, you do not even have the option to add a clickable email header with your website logo. Furthermore, each template contains their branding, which cannot be hidden.
3. Additionally, we experienced a delay in the onboarding process. Despite promises of a smooth and timely setup, our accounts were not fully set up until mid-September (the process started in August), causing a significant delay in our ability to fully utilize the applications.
4. The subscription cost MUST include the option to export reviews. Review.io is the first platform where we have encountered issues with this feature. We initially purchased the Pro Plan, but before downgrading the subscription, we were not notified about this rule. To export our data, their team suggested us to purchase the Pro Plan again.
5. Lastly, we have noticed a lack of summary and feedback after our calls with the support team. It is crucial for us to have a clear understanding of the discussions and decisions made during these interactions. Despite requesting a follow-up letter after the call, nobody sends one, and we have to contact multiple times to gain a clear understanding of the points being worked on regarding our case.
Сonclusion:
The functionality of the plans does not match the market price, there is no detailed reporting on the impact of their application on your profitability, reviews moderation is difficult and the support team does not prepare for your calls to improve the results on the platform and only promises to pass information to other departments.
Reviews.io is a scam
We are very sorry to hear how you feel about REVIEWS.io. We are aware of your ongoing issue and apologise for how long this is taking to resolve and we understand the impact this has on your business.
This has been a high priority for our developers and they have been working on this for you.
Our systems have been updated, however, Cloudflare is not updating.
Unfortunately, this leaves us in a difficult spot as we have pushed all necessary updates on our side.
We are hoping Cloudflare updates as soon as possible.
As always, our team is available 20 hours each day 6 days a week to assist as best as they can.
Please let us know if we can assist with anything else in the meantime.
Again, we can only apologise for the delay on this issue.
Kind regards
Support
REVIEWS.io