Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and customizable widgets and email templates. Its ability to collect numerous reviews is seen as a key feature for building customer trust and enhancing store performance. Merchants also value its competitive pricing and integration with platforms like Klaviyo. The customer support is praised for being quick, responsive, and knowledgeable, making it a valuable tool for boosting conversion rates.

August 1, 2023

Been with Reviews for years, their support is fantastic and the integrations are on point.

I do wish there extended plans were slightly cheaper, but I guess you can't have everything.

Alexandra Sports
United Kingdom
Over 6 years using the app
Reviews.io replied August 16, 2023

Thank you so much for your amazing review, we're grateful to have such loyal customers such as yourself. We do believe that our subscription prices match our product but appreciate your feedback.

If you ever have any issues, we're always here for you!

September 22, 2023

Really good company to work with. Review companies can be so expensive, but reviews.io offer a good level of service with great value.

Easy to dela with and quick to respond to any queries.

The Tank Shop
United Kingdom
11 months using the app
Reviews.io replied November 22, 2023

Thank you so much for your fantastic review, any further queries and we're here for you on our live chat support!

October 19, 2023

One of the few applications with a Polish language version on Shopify. Great support, responds quickly and is very helpful.

Tilt Style™
Poland
3 months using the app
Reviews.io replied October 24, 2023

Thank you so much for the amazing review! ✨ If you ever need any more assistance, please let our team know and we can help!

April 27, 2023

The app is very easy to use and we've received excellent customer service from Vilash. She made sure we understand how to get the most value out of the platform and offered us customised advice based on our business and goals.

Simply CBD
United Kingdom
About 2 years using the app
March 28, 2024

Die Plattform ist sehr individuell auf die eigenen Bedürfnisse anpassbar. Als Google Certified Partner haben die Bewertungen Einfluss auf unsere Sichtbarkeit bei Google und der Support unterstützt einen schnell und unkompliziert bei auftretenden Fragen und Problemen.

Duftkunsthandlung
Germany
About 17 hours using the app
July 4, 2023

Choosing the right review provider was not easy, but we are more than happy that we chose reviews.io. It's great to see that the team is always expanding their service and adding new features. We can only recommend it

feey AG
Switzerland
About 2 years using the app
Reviews.io replied July 10, 2023

We’re so glad you chose us as your review platform and we’ll continue improving our product to confirm that you made the right choice :) Please feel free to reach out to us on live chat if you need anything from the team!

June 22, 2023

I have tried 3 other review apps and ended up uninstalling them within a month. I installed reviews.io and was having trouble accessing all of the features. Isaac and Jake were amazing! Extremely patient, knowledgable, and able to fix in 5 minutes what I had tried to do for 2 hours. Customer Service is fantastic, looking forward to using this app and all of its features!

Shannan Bower Home
United States
5 months using the app
Reviews.io replied June 30, 2023

3! Apps, well we are so very pleased you came to us and that our fantastic support team were on hand to help you set up, we are biased of course but the support team really are great and always on hand to give the best possible service they can. I have passed your name drops onto Isaac and Jake as its always lovely to see the team hear the recognition for looking after our clients! We are always here to help and looking forward to seeing your journey with REVIEWS.io develop!

June 14, 2023

Great tool for collection reviews and showing them in Google Search! Same Features but 1/2 price than other tools like trustpilot or trusted shops.

Wolkenfeld
Germany
About 2 years using the app
September 21, 2023

I somehow messed up the codes and it was displaying on my website. I reached out the support team, Daniel, and he was SUPER helpful in getting it fixed. He not only fixed what I had messed up, he downloaded the widget to get the reviews to display on my website. Great experience.

Carter & Co Candle Stuido
United States
4 months using the app
Reviews.io replied November 3, 2023

We're so glad to hear you had an amazing experience with our support team member Daniel, he's a super-star! Any other issues or if you want to discuss any features, our team is always here for you! 💪

May 22, 2023

We've been using reviews.io for many years. Great tool -- it does pretty much everything an ecommerce platform needs. And always amazing customer service which is as important as the product.

Slice
United States
About 1 year using the app