Reviews (4,006)

Overall rating
3.6
Counts per rating level
  • 54% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 23% of ratings are 1 stars
All reviews
June 28, 2023

Facebook/Meta is the worst. I have been trying to reach out to support for two month because they shut down my shop on Facebook for a violation that I did not violate. I followed the link to request a review but the button is grayed out on my end and I cannot click it to request a review. I have told them this for TWO MONTHS and have not received any support from anyone. I just started a business and this has been the most frustrating process and it should not be. All I am requesting is help, and as a business owner, I should be granted that request. Plain and simple.

Gift of Thyme
United States
4 months using the app
Meta replied July 6, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support