Reviews (5,220)
Great potential BUT so many flaws that I'm looking for an alternative now....
1-Like all other reviews, I don't like that profiles are being created when someone enters their email address - I doubt this is even legal (following current privacy/GDPR regulations)
2-The fact that customer have to screenshot an image so I can see what product they're talking about is not practical. The app should be able to automatically "capture" whatever product-page they're contacting me from (other apps do this).
3-I should be able to reply to these people via text (instead of -or as well as - email). I've lost sales because of this. A customer may not see a reply if it's sent to their email inbox, even if I reply within minutes. That email may even end up in their spam folder and I don't have the time to be chasing POTENTIAL-customers individually.
Good things: the design is beautiful. Installing the application super easy. The FAQs feature is beautifully designed and so easy to use/customise (the faq-suggestions given are amazing).
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the benefit of having that as a feature for the app, I've gone ahead and shared your feedback with our developers. This will allow us to consider this in future updates. - Blair, Shopify Support