Shopify Inbox

Shopify Inbox

Reviews (5,221)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
    4.2K
  • 13% of ratings are 4 stars
    665
  • 3% of ratings are 3 stars
    161
  • 1% of ratings are 2 stars
    69
  • 3% of ratings are 1 stars
    131
All reviews
July 16, 2023

It looks good, however, can't figre out how to configure answers to FAQ, that should be a simple feature. If I can't do that I will have to uninstall as there will be a lot of messages that are only a waste of time to answer.

romantiques.com.au
Australia
About 20 hours using the app
Shopify replied August 8, 2023

Hi there! Thank you for reviewing the Shopify Inbox app. To configure your FAQ section quickly, you can utilize the Instant Answers feature. This allows you to create automatic responses for frequently asked questions, which will be presented to customers when they click the chat button. You can learn how to set this up by following this guide: https://shopify.link/kz7D. -Mac, Shopify Support