Loox ‑ Visual Product Reviews

Hey,
Rotem from the Loox team here.

While I understand it's stressful to get a charge you weren't expecting, the plan and its pricing were presented and approved by your team and no money whatsoever was taken without prior approval of the plan's terms.

Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.

Since our plans are designed to scale with you, they include additional charges that are based on your usage of the system each month. The charges you are referring to are usage fees which were triggered through the use of the system as mentioned in the subscription's terms.

We completely understand that costs are a big part of every merchant's decision about which apps to use and we've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you personally to explain the situation further and to find a resolution with you.