Judge.me Product Reviews App

The app itself is okay, but trying to get any support is terrible. Every month I am receiving newsletters advising of new features but I can't access them. When I try getting help, whether by chat or email, all I get is their useless AI bot giving me incorrect information, and when I click to say I need more help, absolutely nothing happens. This has to be one of the worst customer support experiences of any app I have used.