Shopify Inbox

Shopify Inbox

Reviews (5,230)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
    4.2K
  • 13% of ratings are 4 stars
    666
  • 3% of ratings are 3 stars
    161
  • 1% of ratings are 2 stars
    69
  • 3% of ratings are 1 stars
    132
All reviews
Edited November 19, 2025

I love Shopify Inbox for our business. It's great for chatting with our customers in real time. The app shows FAQs to the customers, and we can use quick answers for the most common ones.
The only improvement is to show the chat unavailable when customers are reaching out outside business hours. Today, there is no difference.

FAST RACER
United States
Over 5 years using the app