Shopify Inbox

Shopify Inbox

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Reviews (5,464)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
    4.4K
  • 13% of ratings are 4 stars
    684
  • 3% of ratings are 3 stars
    162
  • 1% of ratings are 2 stars
    70
  • 3% of ratings are 1 stars
    159
All reviews
October 17, 2024

There is no sound notification when a message arrives. Its bad

Mark & Day
United States
Over 1 year using the app
Shopify replied November 18, 2024

Thanks for taking the time to leave your feedback.

We understand that this is frustrating as you should be able to receive notifications with sound for Inbox.

Within Inbox settings you can check that your "Push notifications (desktop and mobile)" are enabled. On your mobile device, you also need to have the sound notifications enabled under your general phone settings.

If you still are having trouble receiving sound notifications please reach out to us at inbox@shopify.com and we can assist further. Thanks!

- Shopify Inbox Team