Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Install

Reviews (9,909)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    9.3K
  • 3% of ratings are 4 stars
    339
  • 0% of ratings are 3 stars
    42
  • 0% of ratings are 2 stars
    28
  • 2% of ratings are 1 stars
    165
All reviews
Edited July 22, 2026

I have been after them since Feb and it is now late July! They did not fix my problem and customer service keeps saying " It looks like this needs a bit more investigation, so I’ll be moving it to our Tier 2 team. They’ll take a closer look and get back to you with an update via email as soon as possible!" They do not import your reviews to your Shop app like it states they do. The reviews were sent BY THEM TO THE CUSTOMER, the customer sent a review and it never got posted to the Shop App! I have HUNDREDS of reviews that are missing from the shop app becuase of this app.

The Nichole Collection
United States
Over 1 year using the app
Loox replied June 1, 2026

Hey,

The Shop app only displays reviews that are linked to an order, and that's a requirement defined by Shopify, not Loox. On our end, all reviews meeting that criteria are syncing correctly.

We've reached out via email to walk through this with you directly. Hopefully we can connect and clarify this situation - apologies for any confusion here!