Loox ‑ Product Reviews App
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Reviews (8,065)
Overall rating
4.9
Edited June 1, 2026
At first I didn't understand why my reviews were not being importing. Customer service has been amazing!
The Nichole Collection
United States
About 1 year using the app
Loox replied
June 1, 2026
Hey,
The Shop app only displays reviews that are linked to an order, and that's a requirement defined by Shopify, not Loox. On our end, all reviews meeting that criteria are syncing correctly.
We've reached out via email to walk through this with you directly. Hopefully we can connect and clarify this situation - apologies for any confusion here!
